Skip to main content
Participant
January 15, 2023
Question

Comments missing from get info from folders made in Bride Adobe / Mac colab

  • January 15, 2023
  • 0 replies
  • 57 views

I had hundreds of files .png’s and .jpg’s I was pasting comments in the get info (command i) in Mac OS Ventura 13.1

When I created folders in adobe bridge 2023 in order to organize the files  it removed all my comments from the get info metadata.

I have open cases with both Senior level advisor at Apple and Adobe.

 

I recreated the test by following these steps. You can too if you have had this happen to you. 

 

-​​Make 2 files  ​​“Bridge Test 1.jpg” “Bridge Test 2.jpg”

-I paste the comments in both files 

-Close the get info.

-Make 1 folder in finder

-Make Test folder in finder.  Put  ​​“Bridge Test 1.jpg”  in finder folder 

-Get info on ​​“Bridge Test 1.jpg” comments are there (not deleted)

-Make folder in bridge. Move file ​​“Bridge Test 2.jpg”  into folder

-Get info on ​​“Bridge Test 2.jpg” comment are there comments are gone!

 

Is there any way to recover the comments in the get info  files or are they gone forever? I was hoping it was buried in a system preferences file somewhere.

Also it would be great if apple and adobe could work together to find a solution so that metadata is safe. 

 

Thanks!

This topic has been closed for replies.