Complaint - not able to log in due to no connection.

Question

I was on a commerical shoot this week and wanted to evaluate what I had created with my client on location. I went to open Bridge but kept getting the message that it could not establish a connection and therefore could not authenticate me.

Not only was this highly embarassing but we also lost a lot of time, meaning the shoot had to be extended for which the client will not compenate me for.

I would like some sort of compensation as this is a service I pay for and could not use through no fault of my own. This is a direct consequnece of Adobe operating in the cloud without a back up mechanisim for when you are on location and have no 3G or 4G coverage.

I talked to the customer help team who where no help and just told me to post on here.

jbm007 · Answer

Been bitching for a year now about this issue.

Adobe needs to add a login timer for situations like this.

Until it affects Adobe financially don't expect much to change.

When pigs start flying you will see somethings finally change

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