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ruisobral
Participant
January 3, 2021
Question

CR2 photography from Canon 5D Mk IV - Image damaged in Br and Ps

  • January 3, 2021
  • 1 reply
  • 191 views

Some images of CR2 files taken by the Canon 5D Mk Iv camera, are displayed in Bridge and Photoshop damaged. This situation only occurs in the Adobe software, because the camera or other software (Example: FastStone Image Viewer) appears correct.If you convert to DNG, the problem remains, with the DNG being damaged. (same as CR2 but in all software).

I send the  visualisation problem (Jpg)

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1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
January 3, 2021

Hi Ruisobral,

 

Have you tried to turn off the Graphic Processor in ACR's Preferences?

 

Please let us know if this solves the problem.

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    January 5, 2021

    Also make sure you have the latest video card driver from the manufacturer installed

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