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Daytona64
Participating Frequently
February 11, 2025
Question

Crashes on Startup

  • February 11, 2025
  • 1 reply
  • 180 views

Bridge opens with an Error Window - you click ok and it closes the app. I have removed the app via CC account and reinstalled - cleared cashes and preferences. Still the same. Any ideas?

1 reply

V
Community Manager
Vijay Singh NegiCommunity Manager
Community Manager
February 28, 2025

Hi @Daytona64 ,

Thank you for your feedback.

We were unable to reproduce the issue on our end.
Could you please provide the following details to help us investigate further?

  • Bridge version
  • System configuration
  • Please submit the crash report using the Adobe crash reported. (Please make sure the email id is same as used here)


Can you also try launching bridge after cleaning up app data : 

  •  you can find Bridge data at folder 
    • MAC - ~/Library/Application Support/Adobe/ Bridge 2025
    • WIN - %appdata%\Roaming\Adobe\Bridge 2025
  • Take a backup of this folder and delete it from above location and try relaunching


Your assistance is greatly appreciated!

Thanks,
Bridge Team

L
LucDan
Participant
March 10, 2025

come è finita? ho un problema simile, ma su Win 11. Bridge ha funzionato sempre regolarmente, zero crash anche con l'ultima versione installata qq gg fa. Poi dopo un restart dell'app, da 24 h non cè modo per riarla aprire, comincia a ruminare e dopo qq minuto di chiude anche la finestra temporanea. Hoiìo giò aggiornato la versione e cancellato il cancellabile secondo le istruzioni copiate da sito Adobe. Ma nonostante tt cio non riparte

 

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