Skip to main content
Participant
October 25, 2008
Question

CS4 bridge... enabling camera raw??

  • October 25, 2008
  • 56 replies
  • 59969 views
I just installed CS4, and get the following when trying CTRL-R:

"Camera Raw editing is not enabled.
Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

What the heck qualifying product is supposed to be launched, and how can I enable RAW in Bridge?
    This topic has been closed for replies.

    56 replies

    Participant
    November 20, 2008
    Me again. I just had an response from Adobe support that actually fixed my problem. I will paste it in here, but keep in mind that it was the answer given to ME for MY computer, so it may not work for you..... don't blame me or Adobe if it doesn't.
    Read my previous post to get an idea of my situation.
    Good luck, I hope it works for other people, too.

    Here is my fix (the files were already in place, but opening the two versions of Photoshop is what did the trick):

    "On Windows® Vista 64-bit, two separate versions of Photoshop are
    installedin both 64 and 32-bit. When camera raw is installed, it must
    be installed for both versions to work correctly. If you manually
    installed the plug-in, please ensure you followed these directions after downloading the plug-in:

    The CameraRaw.8bi found at the top level of the zip folder should be
    placed in the following directory:

    C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS4\File Formats

    The CameraRaw.8bi found in the folder labeled 64-bit should be placed in the following directory:

    C:\Program Files\Common Files\Adobe\Plug-Ins\CS4\File Formats

    You can access these instructions and the download for Camera Raw on our website. . To access the page, simply copy the following and paste it in the address bar of your web browser:

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4060

    If this does not resolve the issue, it is possible that you have
    launched one version of Photoshop but not the other, meaning the 64 and
    32-bit versions. To ensure both have been launched, do the following:

    1. Close out of Photoshop and Bridge

    2. Navigate to C:\Program Files (x86)/Adobe/Adobe Photoshop CS4

    3. Double click on Photoshop.exe

    4. After the program opens fully, please close it.

    5. Navigate to C:\Program Files/Adobe/Adobe Photoshop CS4

    6. Double click on Photoshop.exe

    7. After the program opens fully, please close it.

    8. Launch Bridge from the icon you typically use and attempt open images in Camera Raw."
    March 11, 2010

    Thats it! Thank you very much.

    This was the solution for me and my system: Windows 7 Home  Premium 64-bit.

    I undestand that by calling Photoshop in a 64-bit system you call the 64-bit version of Photoshop, but Bridge is 32-bit and will call the 32-bit version of the ACR plugin, so If you do not call the 32-bit version of Photoshop you may not have "launched a qualifying product at least once..."

    Thanks again.

    Regards

    Participant
    November 17, 2008
    I am another one with the same problem.

    I have just moved to a Vista 64 bit machine.

    I installed my new Adobe Design Premium CS4 suite, complete with the required registration etc.
    I have opened, used and closed Photoshop and Bridge a few times without problems.

    I am having a problem when I try to open Camera RAW from Bridge.
    Normally, I can right click on either jpg or CR2 file and choose "Open in Camera RAW" as a menu option.
    Currently, I am getting this error message when I right click and try to open it in Camera RAW on both jpg and CR2 files:

    "Camera Raw editing is not enabled.
    Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

    Strangely, though, Camera RAW does open just fine when I double click a CR2 file, so it IS there, and it IS installed and working, I just can't get to it via right click and can't get it to open any jpg's.

    I installed the updated to 5.1, still no success.

    I have restarted both PS/Bridge and my computer.

    Any other ideas? What does it mean by "launching a qualifying product" that I haven't already done?
    Participant
    November 15, 2008
    Today I decided to check for the Camera raw plug in and it was not where it should be.
    So, I downloaded the latest version 5.1, installed it manually and yippee it works :-)
    Cheers,
    Michael

    Note; if you have both the 32 and 64 bit Photoshop versions installed each require their own (correct) RAW converter.
    Participant
    November 14, 2008
    I tried what you suggested Martin but it didn't work here. Also looking forward to a solution!

    Thanks,

    Wyatt
    Participant
    November 14, 2008
    Having read many of the comments here, I have followed all suggestions without success.
    On my computer Bridge won't display any RAW files as well as TIF files, only PSD and JPG files.
    Also, RAW files won't open in Photoshop offering the following message "Could not complete your request because of a program error". This message will only come up if Photoshop is already running. If Photoshop is not running, then nothing happens...
    What is interesting and troubling, is that it worked for several days right after having been installed.
    FYI I have the complete Master Suite installed.
    Looking forward to a solution soon...
    Cheers,
    Michael
    Participant
    November 13, 2008
    OK, I noticed, that I have a lot of old CS3 folders in AppData folder so I deleted all Adobe stuff in my computer (incl Reader, all Adobe in registry, all Adobe folders) and installed very clean CS4 international English (previous was US English) and now everything seems working fine. So maybe it was old CS3 data, maybe US English with Estonian Vista Business, maybe whatever, who knows... just delete everything (CCleaner helps a lot in registry) and start from zero. BTW, Camera Profiles Beta 2 works fine too.
    Participant
    November 13, 2008
    Hello,

    I had the same problem as described by the OP. I tried the following and it worked: selected a RAW file, right clicked the mouse (I'm on Windows) and choose "Open with Adobe Photoshop CS4". The file then opened in ACR in PS CS4. Made a small adjustment and hit "done".
    Next, went back to Bridge, double clicked on the RAW file (or used the new "Open in Camera Raw" button) and it worked without any problem.

    Strange, but it worked. I hope it helps.

    ErwinC
    Participating Frequently
    November 12, 2008
    Hi,

    If you see raw file thumbnails, but can't access ACR Edit or Preferences dialog, please email me directly at "mqi@adobe.com" with the following 2 log file:

    %temp%\amt.log
    %temp%\alm.log

    Thank you.
    Michelle
    November 9, 2008
    This may be way off base, but I have seen posts where weird problems have been solved in CS3 by clicking the English option in advanced preferences. May be worth a shot to see if it has any effect.
    Participant
    November 9, 2008
    Same here, unfortunately.