PS/Bridge CS5, WinXP/SP3, German editionAdobe Application Manager shows availability of Bridge update 4.0.1Click on the update button in the right corner below (Adobe Application Manager window)Message appears (translated from German into English): "Another instance of Updater is already be executed. Repeat the process at a later date."Reinstall of PS/Bridge CS5 did not helpThank you

A

And_

Participating Frequently

Question

CS5: Installing Bridge update 4.0.1 does not work

Forum|Forum|15 years ago
May 29, 2010
10 replies
20084 views

PS/Bridge CS5, WinXP/SP3, German edition
Adobe Application Manager shows availability of Bridge update 4.0.1
Click on the update button in the right corner below (Adobe Application Manager window)
Message appears (translated from German into English): "Another instance of Updater is already be executed. Repeat the process at a later date."
Reinstall of PS/Bridge CS5 did not help

Thank you

This topic has been closed for replies.

S

smart_arse_

Participant

im on window xp pro

update woudn't work either, i found what seems to be the fault looking on other sites

anyway to get it working and it does now on mine! you install Client for microsoft networks if its not already installed

look in services scroll to bottom of list check there's workstation and it's set as automatic.

now cs5 should work without it saying another instance is running.

hope this helps everyone out ..

A

Anonymous

First time I've used the forums and cannot thank everyone enough. This Bridge.exe business was driving me crazy.

Thank you again,Paul426

A

adcdef

Participating Frequently

Installing Updates ( recent ones : Bridge , Photoshop CS5 & camera RAW ) have given Photoshop CS5 users a headache . None of these install smoothly as was the case in previous versions CS4, CS3, CS etc.

Under normal circumstances : Double Click & follow the instructions (as advised by Adobe ) does not work. It gives the message “…. Cannot be installed as another instance is running… please close it & try again “ . Try as you may ( Task manager, third party programs to identify the mysterious ‘another instance running ‘ fails). Some users have also gone to the extent of uninstalling & re installing Photoshop CS5 --- No success. While others have scoured all the local discs of their computer searching for files ( C > Programs > Adobe > Photoshop CS5 Floders or C > Programs > Common Files Folders > Adobe etc)., some have in desperation formatted their computers & Re installed Photoshop CS5, even then the updater gives the same damn message. There is ranting & cursing in all the photoshop forums across the globe. Some have cursed Adobe & demanded their money back & praised the illegal torrent sites.

However in one of the forums I came across a procedure which helped me to install the updates smoothly. I forgot which forum it was as well as the name of the submitter. But, God bless him as he has brought relief to millions of Photoshop Lovers. All credit goes to him.

I tried it on my machine it worked like a charm ( WinXP SP3 – 32 Bit) , No reason why it should not be a success on other windows platforms :

However before installing the updates, turn off all Antivirus, Spyware & any third party Firewall programs on your computer and as always restart your computer even if the updater does not tell you to do so.

Follow the steps :

1) Go to Start > Settings > Control Panel (The Control Panel Opens)

2) Double Click on Administrative Tools Icon. ( Administrative Tools Folder Opens)

3) Double Click on Services Icon ( The Services Panel Opens).

4) On the Right side of the Services Panel is a list of services available for the computer, arranged in alphabetical order.

5) Scroll down to the service “Work Station” (Probably the second last of the list).

6) Right Click it and “Start” the service.

7) Now install your updates. They will install like a charm !

SandraChung

Participating Frequently

I had already tried all of that. What did work was uninstalling, reinstalling, then applying the updates. I just hope this isn't typical of what has to be done for all the future updates, as it's somewhat time consuming method.

A

adcdef

Participating Frequently

@

AnysiaC

I can't give a specific answer to your problem because I do not know the configuration of your computer nor the OS you are using. But in general updates are not easy to intall on programs that have been activated with cracks / patches etc. In such cases you have to uninstall / reinstall the program & then apply the updates while the program is still in the "Trial" mode & then apply the cracks / patches etc. and then the cracks / patches etc. may not work with the updated version ! ( Please... I am not implying that such is the matter in your case - this is just a general observation - and I am sure that some of the members on this forum may be facing a problem because of this issue). Use a valid Key to activate your program. Seconly if you are using a number of third party programs in the genre like registry cleaners, computer boosters, donloaders etc. such programs have a tendency to F**k up the computer and destabilise the installed genuine programs.This may also prevent proper installation of updates. But I do feel that Adobe owes it to the users of its programs to address such issues in time and as clearly and lucidly as possible. Regards.

A

And_Author

Participating Frequently

SUCCESS!!

Problem (see first post in this thread) is solved thanks to the great personal support of <manjubansal-csupdater> and <milind> (Adobe staff). Via two online sessions the issue was examined and fixed by exchanging files.

I can update now CS5 via Adobe Application Manager without any issues.

THANKS!!

AFAIK the fix will be available also for all other users who have the same problem.

A

Anonymous

And. wrote:
SUCCESS!!

AFAIK the fix will be available also for all other users who have the same problem.

Is that fix built into the new Bridge update, or does one have to run through a bunch of procedures to get there? If the latter what are those steps?

A

And_Author

Participating Frequently

AFAIK this fix is tailor-made for my PC (sent logfiles, ran tools, online sessions ...) and not part of Bridge update 4.0.2 (which I installed as soon as the update feature worked). But the basic problem should be detected to support other users too.

The issue with my machine has finally been fixed by exchange of files (within the Bridge installation). I did this manually following the instructions given by <manjubansal-csupdater> who sent me the new files via e-mail.

I don't know in which way and when Adobe will provide customers with a solution. Maybe a member of Adobe team can comment.

Dr_Romano

Participant

Don't work for me too. Messages: Update is not applicable or Error loading update workflow.

A

And_Author

Participating Frequently

Bridge update 4.0.1 and ACR 6.1 are now available for manual download and installation.

After failing of update within Bridge/PS with Adobe Application Manager (see this thread) I set all my hope in manual installation. But also manual installation does NOT work. Same error report as before ("... another instance of Updater is already running"). That means that currently there is no way to update my application and this is REALLY very disappointing :-( I expect Adobe to fix this annoying issue ASAP.

Thanks to the efforts Adobe staff has shown till now (spent some time to go through my installation following the advice of an Adobe team member and tried some fixes).

A

And_Author

Participating Frequently

Just have noted that ACR 6.1 is now offered by Adobe Application Manager (additionally to Bridge update 4.0.1). But also this installation fails with same message as before with Bridge update:

"Another instance of Updater is already being executed. Repeat the process at a later date." (translated from German into English)

Hopefully ACR 6.1 will be available soon for manual download at adobe.com because I expect this to be a major update (lens correction feature).

A

Anonymous

Just to add my name to the list. And there isn't any

manual download either.

So does this update actually exit?

A

Anonymous

I browsed the Bridge Mac site and they have same problem. Adobe is aware of it and are working on solution.

A

Anonymous

The issue might occur if any instance of Setup.exe is running. Please check if setup.exe is visible in task manager. If yes, kill setup.exe and try updating again.

G

GrayShade_

Participant

Nope, no setup, no spurious pdapp or anything like that.

A

And_Author

Participating Frequently

The same with my PC - no setup.exe visible in task manager.

A

Anonymous

Not sure, but it could mean the server is busy and asks you try latter.

Also, make sure Bridge is not running the the background due to autoload feature (check in Task Manager),

A

And_Author

Participating Frequently

Thanks Curt Y!

Tried again:

I closed Bridge and let the Adobe Application Manager (AAM) window open.
Checked in Task manager that Bridge.exe is not running
Tried again but no success - same message again.
Two weeks before AAM informed that it cannot connect to the update server
Connecting worked before, I did not change any settings (firewall etc.)
If AAM should continue to refuse working I will install updates manually (download from adobe.com). Is in that case any disadvantage to expect respectively will I run the risk to miss some updates?

A

Anonymous

Many users shun the auto update. They like the control of manually doing it. The updater software is not bullet proof, and they can be down, or busy at peak times, or do the updates incorrectly.

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