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Denise301920150v4p
Participant
Feb 2, 2024 7:48 PM UTC
Question

Custom Metadata Panel crashing

I was exploring the Custom Metadata Panels in Bridge (Mac Studio running 13.2.1 and Bridge 2023). I made some adjustments to the default panel version, exported a JSON file, attempted to save my changes and Bridge crashed. Since, I've been unable to reopen Bridge, it crashes on launch. I uninstalled and reinstalled latest version (2024) and am having the same issue. Bridge just crashes on launch and can provide no information for cause in crash report.

 

Any ideas what the problem is and how to resolve?

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    4 replies

    jlockman
    Adobe Employee
    jlockman
    Adobe Employee
    Sep 28, 2024 12:07 PM UTC

    Hi, and thanks for using Custom Metadata. 
    Custom Metadata runs in Bridge, Illustrator, Premiere Pro and Photoshop. While most people find it most useful in Bridge, it's not made by the Bridge team. When you encounter issues with Custom Metadata, we would appreciate it if you would log a bug at the Custom Metadata GitHub  page. 
    We are about to release a new version, and you can try the latest beta there on the Releases tab. We welcome your feedback, and sorry for not seeing this sooner. 

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    jseput
    Participant
    Mar 4, 2024 1:12 AM UTC

    I'm having the same issue.   Please advise

     

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    Denise301920150v4pAuthor
    Participant
    Mar 4, 2024 5:10 PM UTC

    I reverted back to Bridge 13.0.5 and haven't had any issues since. Not overly-excited to try 2024 again, so not sure if the problem has actually been resolved.

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    Regnad28987938vf6p
    Known Participant
    Mar 5, 2024 2:18 PM UTC

    Adobe doesn’t always clean up its own mess when uninstalling Bridge.  I don’t know the path on a Mac, but in Windows there is a hidden AppData folder.  After uninstalling 2024 go to the end of the path  C:>Users>(user name)>AppData>Roaming>Adobe  If you still see the folder Bridge 2024 then they’ve left a mess behind.  Delete, backup, or rename the folder and try re-installing Br 2024.

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