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Participating Frequently
Jan 13, 2022 7:26 AM UTC
Answered

Drop down menus for file names in batch rename not working in bridge 12.0.1

Hi

My workflow depends on being able to use "batch rename" in bridge. I note it was updated this morning to 12.0.1

 

My presets for filenames in batch rename can't be editted because the drop down menus no longer work.

 

Is anyone else experiencing this problem ? It was fine until the update this morning.

 

Steve

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SubbiCorrect answer
Adobe Employee
May 12, 2022 6:42 PM UTC

Hello all,
The dropdown issue is fixed in the latest Bridge release (version 12.0.2)  that is available today.
Do update to the latest available version.
Find details of other bug fixes here: https://helpx.adobe.com/bridge/kb/fixed-issues.html#may-2022

-Subbi

64 replies

Ramigrafx
Inspiring
Jan 28, 2022 9:36 PM UTC

I have just reported a similar  problem in Export in Bridge. It is on my main pc but not on my laptop. I tried uninstalling Bridge and reinstalling it but to no avail. From the comments here. Windows 10 all programs fully up to date.

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Participant
Jan 28, 2022 9:47 PM UTC
Hi,

Best solution is to uninstall Bridge and then go back to a previous version
and install that. (...) on the side of the Adobe window will get you
there. Something of a pain, but it works. Remember to save your settings
BEFORE you uninstall Bridge.

Cheers,

Russell


*Abraham & Paulin Photography*

510.444.5204 studio
510.333.6633 mobile
russellabraham.com
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Royhessey
Inspiring
Jan 28, 2022 5:57 AM UTC

Happening to me also. I shall try an earlier version

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Luca_Sc
Participant
Jan 27, 2022 8:18 PM UTC

I confirm this issue, drop down menu doesn't work, for rename but also for export, version 12.0.1.246 , Windows 10
If I roll back to 12.0.0.234 works fine

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Participant
Jan 16, 2022 5:25 PM UTC

Same thing happened to me. I had to go back to the older version to make it work. I can't work without this feature. 

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Participant
Jan 25, 2022 12:18 AM UTC

Clearly a bug in Bridge.  I went back to the older version and the bug went away.  Boo on you Adobe!!! At least the older version works.

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Participating Frequently
Jan 14, 2022 6:12 AM UTC

Thanks to all who have replied.

I have done as gary_sc and stephen_a_marsh suggested and used the all_apps tab in acc.

I've rolled back to bridge 12.0.0 from 12.0.1 and everything is back to normal (ie batch rename presets and drop down menu's for new filenames works!!! yay!!!)

Big THANKYOU to gary_sc and stephen_a_marsh

Cheers

Steve

 

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Community Manager
Feb 22, 2022 5:35 PM UTC

Hi Steve,

Thanks for your feedback.
Could you please share the sytem configuration (windows 10 version and other details)

 

Thanks,
Bridge Team

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Participating Frequently
Feb 22, 2022 8:58 PM UTC

Windows Specifications

Edition : Windows 10 Pro

Version : 2004

OS build : 19041.1

 

Hardware Specifications

Intel Core i9-10900X CPU @ 3.70GHz

Installed RAM 48.0 GB

System type 64-bit operating system

 

Bridge Specifications

Version: 12.0.1.246

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Participating Frequently
Jan 13, 2022 8:59 PM UTC

Forgot to mention I'm using windows 10.

 

Hopefully there is sufficient activity in this thread to attract Adobe's attention and rectify the issue.

 

Steve

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Participating Frequently
Jan 13, 2022 10:52 PM UTC

I too have this problem but only on my 4k monitor. I reached out to support and after trying everything else was told to update my graphics card and we rolled back to 11. 

Darren

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Inspiring
Feb 21, 2022 2:56 AM UTC

Whenever they say something like that it means "we have no idea"

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Stephen Marsh
Community Expert
Community Expert
Jan 13, 2022 8:52 PM UTC

Use your Creative Cloud app to install an earlier version of Bridge, go to All Apps and browse/install.

 

 

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oritl1998
Known Participant
Jan 13, 2022 9:04 PM UTC

I was using the free version and do not have a paid plan so possibly that's why mine does not allow a prior version to be downloaded. 

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gary_sc
Community Expert
Community Expert
Jan 13, 2022 9:38 PM UTC

Ah, OK. Sorry, nothing can be done about that (that I know of).

 

But that does explain the mystery. Thanks!

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Participant
Jan 13, 2022 6:30 PM UTC

I'm having the same problem.  I've reinstall Bridge v11.1.1.  

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Participant
Jan 13, 2022 6:31 PM UTC

I'm a Windows 10 user 

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gary_sc
Community Expert
Community Expert
Jan 13, 2022 7:33 PM UTC

Georgia,

 

Thank you for adding your OS

 

It seems that it's working for some (I'm using Mac OS 11.6.1) with the 12.0.1 release of Bridge, and it's working just fine.

 

If it's not working for you, what is your OS (and what release) and what version of Bridge?

 

Thanks for your input.

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Stephen Marsh
Community Expert
Community Expert
Jan 13, 2022 8:49 AM UTC

I'm on 12.0.1.246 and I can't reproduce this issue on Mac.

 

My first suggestion would be to reset Bridge's preferences, which often fixes flaky behaviour:

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

The batch rename preset .setting files are XML, so as a last resort, working on a copy, they could be edited in a plain text editor.

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oritl1998
Known Participant
Jan 13, 2022 5:58 PM UTC

I am having the same issue, tried resetting preferences and that did not help. 

 

Have you found a solution yet Steve?

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