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Participant
October 3, 2015
Answered

El Capitan & Adobe Photo Importer

  • October 3, 2015
  • 58 replies
  • 50573 views

The photo importer callable from Bridge no longer recognizes my cameras since I installed El Capitan.  I've disabled Apple's Phottos.app from importing.  Is there a workaround, or is it bye-bye Photo Importer for me?  I am of course NOT using CC, but PS 12.last update on a Mac Pro.

--Gene

    This topic has been closed for replies.
    Correct answer rpandita

    Image Capture does indeed work BUT it is such a pain: no ability to rename files, no auto stacking of RAW and JPEG files and no control over where the files are downloaded to on the computer.


    Hi everyone,

    Also I would request you to keep an eye on this thread - Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

    We will be updating this thread when we have new information.

    Regards

    Rohit

    58 replies

    Participant
    November 8, 2015

    Try this:

    Find your IMAGE CAPTURE.app:
    Open Finder

    Select Applications

    Find Image Capture.app

    Open it up.

    Connect a digital camera or insert an SD CARD.

    At the bottom left of Image Capture there will be an up arrow, click that.

    If you connected with a camera, you will find it here with an option to open a program for this connection.

    You can also import images from here to a folder or a program. Worked nicely for me. :-)

    Ari Ståhlman
    Participating Frequently
    November 11, 2015

    I´m wondering if there will be a fix to this case in THIS YEAR.... I need CC for my work as a photographer and i PAY for it. All I get is more and more workarounds and no fix for the problem.

    I am so ANGRY!!!!

    Participant
    November 7, 2015

    Why do we pay a monthly fee to have the most recent Adobe products if they are not kept up to date. We shouldn't have to use workarounds to make your products work. Figure this out Adobe. I haven't been satisfied with your products since I switched over from CS6.

    burchs43920065
    Participating Frequently
    November 4, 2015

    I don't know if this will help everyone, but I thought I'd add my approach to download RAW (and jpg). I attach my Canon 50D (and Nikon Coolpix, iPhone 6) to my iMac via a USB cable. When I turn the camera on, Image Capture activates (I set that as a default when this problem arose). In Image Capture I designate a folder on my computer to send the files to. Once they're uploaded I can either open those images in Photoshop from the file, or, open the file with the Bridge. I'm not professional photographer but I do take a lot of photos and this method has been satisfactory for my purposes. I agree, someone needs to light a fire under Adobe. On my iMac, every app and piece software works or had been modified to work with El Capitan by the app's software folks . Why not Adobe?

    dazdesigner
    Participating Frequently
    November 3, 2015

    no news from Adobe for quite a while, it is disappointment really as was expecting some feedback from them, oh well I guess every penny I paid is not really worth every penny!

    Ph0t0grapher
    Participating Frequently
    November 3, 2015

    Yes a bit of info would be nice. Is the next update to El Capitan likely to solve it or is Adobe going to have a work out the solution alone? Considering how many photographers use Macs and Adobe software this is all rather surprising and disappointing.

    Participant
    November 3, 2015

    Not only disappointing but it has been time consuming trying to fix the problem, and now I realize it's not fixable by me.

    I've been opening two finder windows, after locating the RAW files on the SD card I drag and drop them into the proper folder. Open Bridge and there they are.

    Participant
    November 2, 2015

    Crickets.

    That's all I hear when I look for a solution to this. And it has been four weeks now.

    Running Photoshop CC2015 and Bridge CC same version. Worked fine until I installed El Capitan. I am able to select CF cards from my 5DsR in the photo downloader app. I am unable to select my Fujifilm XE1 camera when it is connected directly via the USB cable and I cannot select the card when it is inserted in a USB reader. Other applications see the card.

    Hello?

    Is this thing working?

    I can't get an files off my camera...

    Ph0t0grapher
    Participating Frequently
    October 31, 2015

    I wonder if using the trial version of Lightroom is a solution for some for now? I assume this is working with El Capitan and allows upload of image files.

    Ari Ståhlman
    Participating Frequently
    October 29, 2015

    Hello Adobe, would you please inform us what is happening with the photo downloader issue!! We have been waited so long... You have a professional software and we expect you to have professional reactions for getting the software back in track...

    Participating Frequently
    October 29, 2015

    Totally agree Ari, this silence and "workarounds" are embarrassing on so many levels.

    Known Participant
    October 27, 2015

    Here is my 'workaround' for what it is worth.

    We are fortunate enough to have several Mac desktops and several Mac laptops.  Does anyone still use Windows?

    We have learned from experience that whenever there is an Apple OS upgrade there are problems.  It takes Apple and Adobe several months after the release of a new OS to sort those problems out.  We've been 'bit' so many times before.

    When there is a new Apple OS we now only upgrade ONE of our desktops and we see if there are problems. First law:  There are ALWAYS problems.  Second law: There is usually nothing we can do about it both Apple and Adobe remain, on the face of it, largely unresponsive. 

    I'm sure Apple and Adobe are beavering away in the background but you wouldn't think so.  They are usually silent when it comes to problems with their software.

    So, for images, we load our images from our cameras to one of our Yosemite machines using the Adobe uploader as usual.  Everything still works under Yosemite (raw images uploaded).  We then copy our images from our working computers to a portable hard drive and then upload them from the portable hardrive onto the El Capitan machine.  Adobe software under El Capitan almost works correctly.

    We now have a new Law.  Law 3.  NEVER upgrade to a new version of an Apple OS for at least a year!

    We also have another new Law.  Law 4:  We ask Adobe for a rebate on our month CC fee when their software fails.  Strangely, we never get a rebate.  Indeed, they never reply to our mails.

    Hope this helps.

    Richard

    Participant
    October 26, 2015

    it is not enough, that it does not work import to Bridge CC, also does not work Camera Control Pro II at all.....