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genenphoto
Participant
October 3, 2015
Answered

El Capitan & Adobe Photo Importer

  • October 3, 2015
  • 58 replies
  • 50571 views

The photo importer callable from Bridge no longer recognizes my cameras since I installed El Capitan.  I've disabled Apple's Phottos.app from importing.  Is there a workaround, or is it bye-bye Photo Importer for me?  I am of course NOT using CC, but PS 12.last update on a Mac Pro.

--Gene

      This topic has been closed for replies.
      Correct answer rpandita

      Image Capture does indeed work BUT it is such a pain: no ability to rename files, no auto stacking of RAW and JPEG files and no control over where the files are downloaded to on the computer.


      Hi everyone,

      Also I would request you to keep an eye on this thread - Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

      We will be updating this thread when we have new information.

      Regards

      Rohit

      58 replies

      Show previous replies
      burchs43920065
      burchs43920065
      Participating Frequently
      October 22, 2015

      I joined this blog early on due to Bridge not recognising my Canon 50D, Nikon Coolpix, or iPhone. I followed the advice Rohit provided suggesting using Image Capture and I'm back in business. for my purposes this work around works as well as Bridge. I will probably switch back to Bridge when this is finally resolved but until that time IC is an acceptable fix. Thanks Rohit

      A
      Anonymous
      October 25, 2015

      burchs43920065 See my comment in #92 below. Not only did the work around not work, it complicated the problem.

      Ari Ståhlman
      Ari Ståhlman
      Participating Frequently
      October 22, 2015

      Thanks but it cannot be done because in my Canon camera there is no possibility to do this:  "Change the device mode from PTP/MTP to USB mode/Mass storage mode and then connect the device to your computer". And there is no change with this problem in the new update to El Capitan.

      I don´t understand this kind of things will happen nowadays. There are thousands of professional photographers  who´s having this problem now. I have always trusted the Adobe / Apple combination but now it´s little difficult. Our clients will not show a happy face for this.

      rpandita
      rpandita
      Inspiring
      October 22, 2015

      Hi Ari Ståhlman,

      Apologies for all your troubles but as if now there are only two options available,

      1. Revert to Yosemite
      2. Wait for the patch from Adobe.

      Regards

      Rohit

      Ari Ståhlman
      Ari Ståhlman
      Participating Frequently
      October 22, 2015

      Could you please tell me Adobe, when are you going to fix the problem with Photo Downloader in Bridge? I don´t still see my camera or card in downloader!

      rpandita
      rpandita
      Inspiring
      October 22, 2015

      Hi,

      Please check this thread - https://helpx.adobe.com/bridge/kb/bridge-and-el-capitan.html

      ~Rohit

      Ari Ståhlman
      Ari Ståhlman
      Participating Frequently
      October 21, 2015

      There is now update for the El Capitan, but no, still the same problem after upgrading my mac. Adobe downloader DO NOT recognize my camera. I don´t have words anymore, i´m so angry for all about this!!

      K
      kenh63622689
      Participant
      October 18, 2015

      same problem here after upgrading to el capitan

      I can download to camera raw from my camera via photoshop-file-import-images from device

      photo downloader recognizes my card on the card reader (as eos digital) and downloads normally

      looks like a mac OS problem,so how does this get fixed?

      Ari Ståhlman
      Ari Ståhlman
      Participating Frequently
      October 13, 2015

      I have many photography sessions images in my camera, i have deadlines to get those images to clients and adobe photo importer is not working! Images from camera raw to photoshop is full of white and black boxes. I´m paying every month for Creative Cloud and Photoshop doesn´t work properly. Are you going to do something about that Adobe?!?!?! Why it takes so long?? This way you are going to lose many CC members and I´m going to lose many clients! Do something and quick!!!!!

        rpandita
        rpandita
        Inspiring
        October 13, 2015

        Hi Ari Ståhlman,

        • As if now i can only provide you a workaround.
          • Copy your images on Desktop in a folder and then access them using Bridge to do your editing.
        • Apologies for the trouble you all are facing, we are rigorously working on this issue to get it fixed asap.

        Regards

        Rohit

        johnm25952010
        johnm25952010
        Participant
        October 12, 2015

        Same issue, after upgrading my Retina iMac and Mac Pro to El Cap (duh, should have just done one at a time), CS6 Bridge can no longer detect my Nikon D800 camera.  My work around, is to launch iPhoto, import NEFs, then do a export original and exporting the NEFs to a selected directory, which I can then open in Bridge.  Clean up requires then deleting the images in iPhoto which I never wanted them there in the first place.  So, iPhoto became a bridge, to Adobe's bridge product.

        I'm really unhappy with the entire CC Cloud thing, I don't know why its being shoved down photographers's throat, most of us don't want that capability.   Instead of collection $19.95 a month from me, how about beta testing critical functionality, like importing images into Bridge, prior to a known and somewhat material Mac OS upgrade?

        I would have been much happier remaining loyal and paying my upgrade fee to CS7 with new features to look forward to.  Once CS6 fades, not sure where I will go, but I'm not going to sign up for a monthly subscription in perpetuity where Adobe is less incentivized to innovate their product.  I don't lease cars, I buy them.  And my first pick is not to lease software either.

        Common Adobe, listen to us photographers, reverse the decision. 

        And also, please fix the import issue.

        John

          Magnus Lewan
          Magnus Lewan
          Participating Frequently
          October 12, 2015

          I'm surprised at the number of complex workarounds people use here to mimic Bridge's behaviour.

          To me, it is not that big a deal. Just use Finder. Create a folder where the photos should go, and drag and drop the files from card to folder. That's how our ancestors used computers, and it still works.

          Obviously, I want Adobe and Apple to get their acts together ASAP, but dragging and dropping works for my humble needs.

          To the people who are outraged that this problem was not found in beta testing, the problem does not affect everyone or all all devices. A problem that only appears for a minority of users is obviously difficult to find. It would have been better if they had found it, obviously, but I do not see any evidence that it would have been trivial for them to find it.

          I still do not know when the problem arises. Mikael can use Bridge with the card reader with his D800 card. I cannot. Go figure.

          D
          Daniel Storch
          Participating Frequently
          October 9, 2015

          Well fortunately I have an old system version on my HD so I couldd revert to it and import pics. Seems to be rather time consuming for Adobe and that is rather frustrating. On another note; shouldn´t this have been caught/noticed in the developer seeding postings ? I assume Adobe as a major firm have had their developer kit as well as beta versions.

            Brett N
            Adobe Employee
            Brett N
            Adobe Employee
            October 9, 2015

            See this documentation for more information. Photoshop Elements and Bridge use the same Photo Downloader: Elements Organizer does not recognize some devices | Mac OS 10.11.x

            M
            Mikael Lundgren
            Participant
            October 12, 2015

            Same problem here. iPhone 6 is not detected from Bridge. My D700 ond D800 is not detected from Bridge when connected with USB. D700 and D800 cards detected from Bridge when using card reader. All detected from Apples Photos app.

            P
            peterk26499293
            Participant
            October 9, 2015

            I have same import photo problem with Bridge. Nikon D750 not recognised since El Capitan (MacBook Pro retina 15"). Bridge will import from the memory card SD Lexar Professional 32GB via USB card reader. Only problem I have and I always had it, is that Bridge doesn't always import in the correct shooting sequence, very annoying when shooting continuous shots. I rename my files with date prefix  YYYYMMDD + sequence. Any suggestions on that last point welcome.

            C
            caffeinemedia
            Participant
            October 5, 2015

            Fiddled about for a few hours. Finally used Lightroom to grab pictures off the camera. Apple Photos grabbed them but exported jpegs instead of RAW files. Probably a setting but since Lightroom got me to where I needed, it is my temp work around for now.

            tanjas46288367
            tanjas46288367
            Participant
            October 9, 2015

            exactly what I have tried and how I´m handling it at the moment untill the problem is fixed. Annoying...

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