Participating Frequently

Question

Error message: Issue with display driver

Forum|Forum|3 years ago
December 17, 2022
2 replies
1563 views

Hello,

whenever i start Adobe Bridge, i get this error message:

“Bridge has detected an issue with the display driver and disabled GPU rendering that uses the graphics hardware. Restart Bridge to get the best experience. Visit the manufacturer's website for the latest software.”

(Roughly translated)

I have two MacBook Pros with the exact same configuration (same model, same hardware specs, same OS version, same Adobe versions), but the error only appears on one of the two MacBooks. So my first thought was that there might be a hardware problem with one of the two MacBooks, but the Apple diagnostic tools says there are no problems.

What i tried so far:

Updating Bridge to the latest version
Reinstalling Bridge completely
Run the Apple diagnostic tool: No errors

But the error persists. All other Adobe software that i'm using (Photoshop, Indesign, Illustrator, Lightroom) is working as expected.

My system specs (on both devices):

MacBook Pro, 14", 2021
Apple M1 Pro
16 GB RAM
macOS Monterey 12.6.1
Bridge Version: 13.0.1.583

Problem or error

This topic has been closed for replies.

M

MicheleBelloniIGT

Participant

I found the solution. On Mac M1/2/3 you need to install the Rosetta 2 app from Apple (for other software emulation). Don't ask me why but on all my machines now bridge has the hardware acceleration available and works flawlessly. Hope this can help.

C

Cosmic Latte

Participating Frequently

This is actually not a 'solution'. It's hard to believe that almost two years have passed and there's still no support for Native Apple Silicon.

gary_sc

Community Expert

Hi, @Cosmic Latte, what is your OS version, and which version of Bridge are you using?

Meanwhile, there is COMPLETE support for Native Apple Silicon. Always has been.

gary_sc

Community Expert

I do not know if you've tried to rebuild Bridge's Preferences but it's worth a try:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose select all of them.

If that doesn't work, please go to Northern Softworks (https://www.northernsoftworks.com/), and download Ventura Cache Cleaner. There is a free 10-day trial period. Run both the maintenance tab (select "All") and then go to the Cache option and select Medium Cleaning and select all of those options.

Please let us know if either of those did any good.

mn45283122Author

Participating Frequently

Hello Gary,

i tried both but it didn't change anything.

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