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Hello,

Thank you for reaching out to us. We really apologize for the inconvenince caused. To better investigate the issue, it is a request to all the users facing this issue to kindly share the following information at sharewithbr@adobe.com

• Can you please check if signing out and signing back in CCD and then launching Bridge is resolving the issue for you?
• Machine details (hardware, os)
• Have you recently installed or upgraded any software on your system. For e.g. VPN, any security software, etc. If yes, could you please check if disabling it is resolving the issue for you or not?
• Are you managing softwares or your own or is their IT department handling it?
• Since when you have started facing this issue?
• Are you facing this issue on Bridge 2022, Bridge 2023 and Bridge 2024 all? Please mention the versions on which you are facing this issue
• Please collect the logs using Adobe Log Collector tool
• Are you trying to access the data on an external drive
• In addition to the logs generated by Adobe Log Collector tool, please share the following Bridge specific settings
• Windows location
  • Appdata - C:\Users\<username>\AppData\Roaming\Adobe\Bridge 2024 (all the content in this folder)
  • Registry entry - Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge 2024
• Mac location
  • Appdata - /Users/<username>/Library/Application Support/Adobe/Bridge 2024 (all the content in this folder)
  • Registry entry -  /Users/<username>/Library/Preferences/com.adobe.bridge14.plist
• Are you available for a screen sharing session? If yes, could you please share your preferred time?

We might reach out to you to get more information but it would be helpful if you can share the asked details as early as possible.

Thanks,

Bridge Team

Hi, @User_28921. I'm sorry to say this, but there is probably no solution. 

Bridge was designed to be used on attached drives, not servers (or NAS drives). If you have been getting access in the past, that was by luck, not design. You are not the only person to expect to use Bridge on Server systems, but unfortunately, the dynamics of servers have a lot of overhead that Bridge was not designed to work with. Making it work with servers would undoubtedly require a complete rewrite, and it would take considerable time before such a new bridge was available. 

Viewers who can do what Bridge does (and much more) are available but not cheap. I cannot recommend any to you as I do not work with those systems and have zero experience with them.

I have no recommendations for you, I'm sorry.