Exporting PSD to PNG stuck and terrible customer support

Question

Hello,It's been some days now that I'm facing issue regarding export (Bridge v .Bridge gets stuck while exporting PSDs to PNGs. It just never ends the export and I need to kill its process via Task Manager.I don't have any information about why it gets stuck. It doesn't tell me if there's one file in particular that causes the issue.I contacted the customer support 3 times...I had to explain my situation every single time...and they all came with the same "solutions": Update your gpu drivers; export in a local folder; revert back to an older  Brdige version (v13 in my case).Furthermore, I had 2 times the customer support agent just leaving or closing the converstion without any notice...The other conversations I had made me feel like I was talking to an AI bot...Of course, after a lot of wasted time and energy, I don't have any working solution and Bridge is still broken...As I want to follow on this and be able to use the software I'm paying for, I'm writing here hoping it will make a difference.

Betchphoto · Answer

Update: (Bridge version was 13.0.3)Senior Manager from customer support team called me even though I asked to follow up with a manager over email only.He didn't take the time to read my case and asked me the same questions as the 3 previous customer agents.He insisted on accessing my computer telling me it was the only solution and that I wasn't capable enough to follow instructions given. I told him that I couldn't let anyone else than me accessing my computer because of sensitive data. Call ended as he made me understand that I couldn't help me without accessing my computer.Sorry for this useless update. I'll keep documenting my issue and customer support experience.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded