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A
Arnaud37665008t7k5
Participant
August 17, 2024
Answered

External disk data display problem in Bridge 14

  • August 17, 2024
  • 1 reply
  • 438 views

Hello,
After updating Bridge (14.1.2), the application recognises my external drive where all my personal folders are stored, but it doesn't display the tree structure, so I can't view any photos.
I'm using an Imac with macOS Ventura 13.6.9
I had the same problem with version 14.1.1.
So I reinstalled version 14.1.0, which works normally.
How can I solve the problem of updating to the latest versions of Bridge? Please note that all Apple accessibility settings have been checked and are correctly activated.
Thank you in advance for your answer

 

 

This topic has been closed for replies.
Correct answer gary_sc

@Arnaud37665008t7k5, Great, glad to hear it worked. 

 

If you could please tap the Correct Answer button on my answer above, it will help others looking for help. Thank you in advance.

1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
August 17, 2024

This sounds like you've not given Bridge permission for Apple's protection. Simply, this is an Apple protection issue, not Adobe's issue, and when you updated Bridge, you need to redo the permission issues.

 

Go into the System Preferences and select the Privacy & Security tab on the left. Note that there are two options on the right you'll need to deal with: "Files and Folders," and "Full Disk Access."

 

First, going into Files and Folders, note that in various years of different releases of Adobe Bridge, different needs are needed. I do not know why this is, but it's always better to check and make sure that just because you did it for one release, you may or may not need it for a subsequent release.

 

 

Lastly, go into the Full Disk Access option. If you do not see your application in the list, click on the "+" symbol at the very bottom of the window. This will bring up a standard Finder window. Navigate to your Applications Folder, find Adobe Bridge, and add it to the list (You will need to add your Administrator's password to do this.). Then you can "switch" it to the "ON" position. 

 

This should solve your problem.

Please let us know if that works or not.

    A
    Arnaud37665008t7k5Author
    Participant
    August 17, 2024

    Many thanks for your detailed and explicit reply.
    In fact, Bridge did not appear in the “full disk access” function, but Photoshop and Lightroom did (but were not activated). So I added Bridge but activated the full disk access function. When I opened the application, the tree structure appeared correctly. The problem is now solved.
    Once again, thank you and good luck!
    Best regards

     

     

    gary_sc
    Community Expert
    gary_scCommunity ExpertCorrect answer
    Community Expert
    August 17, 2024

    @Arnaud37665008t7k5, Great, glad to hear it worked. 

     

    If you could please tap the Correct Answer button on my answer above, it will help others looking for help. Thank you in advance.

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