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davidwilsondesign
Participating Frequently
April 5, 2019
Question

File info popups stick, show over other programs

  • April 5, 2019
  • 1 reply
  • 761 views

I've had an issue with the last 3 or 4 updates of Bridge where the File info popups stick, and show over other programs. They gradually multiply, with more and more info boxes sticking, until I have to quit Bridge to use it at all. So I have to always keep Bridge hidden, and quit it a few times a day -- not a very efficient workflow.

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    April 8, 2019

    Hi there,

    Sorry to hear that file info popups are staying on the screen, let us help make this right.

    I have a set of questions for you, that would help us in identifying and troubleshoot the issue:

    • Could you please let us know the exact version of Bridge and operating system you're working on?
    • Does it happen with any other application?
    • Have you checked if there is any update available for Bridge or the Operating system?
    • Which video card/graphics processor is installed on your computer?

    Would you mind trying the steps here to see how it goes?

    Troubleshoot Adobe Bridge for freezes and performance issues


    Please let us know if it helps.

    Regards,
    Sahil

    D
    davidwilsondesignAuthor
    Participating Frequently
    April 8, 2019

    Thanks, here's the info you requested

    • Mac OS 10.14.4, Bridge 9.0.2.219

    • No other apps, only Bridge

    • Apps and OS all up to date

    • AMD FirePro D300

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    April 8, 2019

    Thanks for the additional info, could you please try resetting the preferences of Bridge and see if it helps:

    • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
    • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.
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