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dpp67
Known Participant
January 26, 2022
Question

Find Command Not Functioning

  • January 26, 2022
  • 2 replies
  • 1163 views

Upon opening the find command the drop down functions in the opened Find window will not work. The "Look In" the "Criteria" and the "Match" will not change. I have reset and downloaded Bridge. Windows 10

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2 replies

L
Lumigraphics
Legend
January 26, 2022

I am not seeing this issue on Windows 10 Pro, there must be a different factor for those who are.

D
dpp67Author
Known Participant
January 26, 2022

Forgot to post this is version 12.0.1.246

P
Community Manager
pankajg6675616Community Manager
Community Manager
February 11, 2022

Hi,
Thanks for your feedback.
Could you please share the following details about the issue:

  • As per the screenshot, find dialog is disabled. are you not able to select any drop down or option
  • Could you please share the system configuration

 

Thanks,

Bridge Team

 

A
AW-UNAK685
Participating Frequently
February 11, 2022

Until yesterday I WAS trying to use BR Vers12.0.1.246 with a Dell PC running most recent update of Win10. Have spent time with DELL techs recently combing thru the machine for any issues and there are none with hardware or OS. Every Driver is up to date, the BIOS, the OS... Everything!

 

MY issues are similar with regard to FIND.   The ONLY way to find is to actually have the Folder with the image you want highlighted.  Before BR12.1.0.246 IT WORKED with just the main HD Folder highlighted... IF I ALREADY KNEW where the image was I WOULD NOT BE TRYING TO FIND IT!  Similar situation with trying to FIND via Keywprds.  Have to have a specific Folder highlighted.  I have thousands of images with Keywords for x-ref purposes. 

 

Another issue with 12.1.0.246 is that in The PREFERENCES - THUMBNAILS -DETAILS > Additional lines of Thumbnail Metadata ... the boxes with the choices are locked and I cannot change anything to display with my  thumbnails

 

I have spent a cumulative 9+ HOURS in the past 10 days with Adobe Tech Support via Remote-in... ALL TO NO AVAIL.  BR has been uninstalled, re-installed several times.  The most recent support guy installed BR11.1.1.185 so I can keep working. 

 

He says it is a Microsoft WIN issue and wants me to contact MS and wipe the drive and re-install Win 10. 

 

First:  IS THERE ANYONE Alive who HAS a contact number for Microsoft Tech?  If so... please let me know.  Never have EVER been able to reach a human being there... 

 

Second:  I will NOT wipe my drive and re-install the OS!    I don't have the intestinal fortitude necessary to do that ever again.  Been there-Done that dreaded 'clean re-install'.  I'd rather stick my head in a blender. 

 

This is NOT  a Win 10 issue.  EVERY other App in my computer WORKS.  THIS IS  an Adobe BR issue.  12.1.0.246  works erratically.   BR 11.1.1.185 sorta works >>>>>>   EXCEPT NOW i CANNOT DO PHOTOMERGE because the app wants me to update to the most recent PS which IS already installed per Creative Cloud.  Even Creative cloud was uninstalled two days ago and re-installed.

 

Please will someone in Adobe take notice of us users who NEED to work on projects using BR and PS.  WE PAY for the app use... not for spending half our lives in tech support... PLUS... internet time costs extra $ if we are going thru remote-in for HOURS/ days!!!

 

Someone gotta fix this mess that is BR 12.1.0.246.  My  Adobe Acrobat Pro DC works flawlessly, Camera Raw works and PS works ... SO... Why can't BR?????? 

 

Have attached two screenshots showing the FIND Source boxs which are frozen and the Preferences > Thumbnail Details boxes which are also frozen.

 

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