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patriciag59081263
Participant
November 30, 2018
Question

Folders from Computer

  • November 30, 2018
  • 1 reply
  • 240 views

I cannot open any folders from my computer on Bridge.  This has been happening since i uploaded CC.  Therefore I cannot use Bridge the way I am used to using it.  I would like to talk to someone at Adobe but that doesn't seem to be possible.  Does anyone know how to contact Adobe for phone helpo

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    1 reply

    L
    Lumigraphics
    Legend
    November 30, 2018

    What happens if you click on a folder? Is there an error message?

    A
    Adobe Employee
    Abhishek.Seth
    Adobe Employee
    December 11, 2018

    Can you please reset Bridge preferences by following the steps as below

    • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.

    • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

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