Skip to main content
V
Vasileios_k
Participant
October 22, 2017
Question

freezing Bridge.

  • October 22, 2017
  • 10 replies
  • 2397 views

Since i did the update, Bridge is not running! It opens and at the step of "building criteria" is freezing. I did a restart to my laptop, but its the same thing.... I need help i can't do the things i want,and my job has stopped! Before this thing, everything was ok.

    This topic has been closed for replies.

    10 replies

    B
    BLACKLASER
    Participant
    December 12, 2017

    I have to force quit and starting it 5 times, very counterproductive experience. I have tried "the generating preview wonder" . The system is High Sierra.

    A
    Adobe Employee
    Abhishek.Seth
    Adobe Employee
    December 12, 2017

    Dear users,

    We have released an a fix for the freeze issue in Adobe Bridge 8.0.1.282 build .This update is available for download from Adobe Creative Cloud Desktop App.

    Request you to install the update and let us know if it solves the problem.

    Regards,

    Abhishek Seth.

    J
    Jens Gaethje
    Inspiring
    December 12, 2017

    On EL Capitan. Bridge freezes overtime when there is a video file in the folder. It stays in "generating previews". I have to force quit, then move the movie files out of that folder (create subfolder) in Finder. Then restart Bridge and it reads the folder fine. Just having to do this many times a day gets annoying...

    Maybe Adobe knows some Software developers who can fix this...? (There's usually some random kid in Russia who finds the fix before them ;-)

    T
    ThomasCarlen
    Participant
    October 27, 2017

    Have the same problem...and it really sucks! MacOS 10.12.6

    GautamBahl
    GautamBahl
    Inspiring
    November 4, 2017

    Hi Thomas,

    Please select your MacHD drive in Adobe Bridge and then click on view menu and choose "Show Items and subfolders".

    Let Bridge run in the background for a good 5-6 hours, then try to check if Bridge still freezes.

    Regards,

    Gautam

    T
    ThomasCarlen
    Participant
    November 8, 2017

    Hello!

    Tried that, but after half an hour Bridge crashed during the operation? Still the same problem with freezing  :-(

    C
    CCSS1212
    Participating Frequently
    October 25, 2017

    Hi Vasileios_k,  lotusgemology,  Mark Rutherford​ lisaa67201928​   memmoments​   davidrutherfurd​  dant8178360, ​ jkjond

    To help you resolve this issue, could you please check following

    1. Could you run Bridge CC 2018 and start with a folder with less number of files. While you navigate to a folder having large number of files, leave Bridge for a while and then start using. How is the experience If you leave the Bridge running in background for 10-15 minutes ?

    2. Is “Generate Monitor-Size previews” option is turned ON (from Advanced tab of Preferences dialog)? Is yes, please turn it OFF and check the performance.

    3. Do you see a “Build Criteria” message in Bridge window? If you let the Bridge run for some time, does the message go away and you see some images in Content Panel?

    Please let us know after following these steps, if you are still facing the bridge freeze more frequently.

    Thanks,

    Avinash

    D
    David Remington
    Inspiring
    October 25, 2017

    I started Bridge in a smaller folder and checked the preferences.

    "Prefer thumbnail generation over preview generation" is ON.

    “Generate Monitor-Size previews” is NOT checked.

    No “building criteria” or other messages.

    I then switched to the larger folder. Bridge froze and I let it sit. After 10 minutes or so, it displayed the contents and I was able to navigate to other folders.

    At the moment is seems to be working. I continue to monitor performance and post any changes.

    M
    memmoments
    Participant
    October 25, 2017

    I'm having the same issue with Bridge as soon as I try to access a drive on my network. Did the fixes I see here on this thread.  Bridge is fine on my internal drive but hangs as soon as I click on a networked drive.

      M
      Mark Rutherford
      Participating Frequently
      October 25, 2017

      Exactly.

      M
      Mark Rutherford
      Participating Frequently
      October 24, 2017

      Is there a way to install the AOM to regain the option of saving to an HTML gallery?

      (Why do we keep needing to do this on every Bridge version? Grumble, grumble...)

      M
      Mark Rutherford
      Participating Frequently
      October 24, 2017

      Had the same freeze when viewing in Folder mode. Shift+Control+Option on launch seemed to fix it.

      M
      Mark Rutherford
      Participating Frequently
      October 24, 2017

      Sorry- I take that back. It worked for a while and froze again while idle.

      This version appears to be messed up.

      C
      CCSS1212
      Participating Frequently
      October 24, 2017

      Hi All ,

      Please let us know the size of the folder you are trying to explore in bridge.If the file size is large ensure to use Prefer Embedded Option in preview panel. Still you are facing the issue please list down the steps .

      Also meanwhile you can try the steps mentioned in this help page

      https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

      lisaa67201928
      lisaa67201928
      Participating Frequently
      October 23, 2017

      I am having continual freezing issues since I updated bridge to 2018, anyone know what the fix is???

      D
      David Remington
      Inspiring
      October 24, 2017

      No fix but I have the same problem with Bridge CC 2018. Bridge CC 2017 still works fine. If you deleted it when updating you can reinstall by selecting it from "other versions" in the install drop down menu. Then delete 2018. Stick with 2017 until Adobe figures out the problem.

        lisaa67201928
        lisaa67201928
        Participating Frequently
        October 24, 2017

        thanks!!  any idea how to know when this is fixed??

        gemlotus
        gemlotus
        Participating Frequently
        October 23, 2017

        I have the same problem. I'll open up a folder and it locks up Bridge. I'm forced to Force Quit. I cannot scroll or anything.

        Mac OS 10.13. Late 2015 iMac, 64 GB RAM.

        GautamBahl
        GautamBahl
        Inspiring
        October 23, 2017

        Hi Richard & Vasileios,

        Please start Adobe Bridge and immediately press Command+Option+Shift until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

        Also in Bridge Preferences check the option "Prefer thumbnail generation over preview generation".

        Regards,

        Gautam

        gemlotus
        gemlotus
        Participating Frequently
        October 23, 2017

        I'm sorry, but that doesn't help. When I'm in a folder that has subfolders and I tell Bridge to show images in subfolders, it locks up.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices