"Get Photos from Camera" and Photo Downloader problems (from iPhone) macOS Mojave 10.14.6

Gosh, it's been over a year of struggling and hoping that this bug would be fixed... : 

When getting to the Photo Downloader window and Advanced features to download and rename only photos desired, it often comes up with "No Device Detected." I retry, and often retry numerous times. And I make sure to quit and restart both the Downloader and Bridge, reconnect my phone making sure it is "trusted" by my computer... Yet still I end up clicking. and clicking, like a rat trained in some lab experiment to get the reward or prize.

Note: My Adobe apps are kept up to date. My computer runs MacOS MOjave 10.14.6

• What is wrong?
• Is this a problem that Adobe is aware of with a solution one of you can give?
• If not, can this be prioritized to be solved (I've wasted so much time and the simple "Import from Device" is too primitive and it takes way too much time organizing and renaming files for my photo archive kept from 2007 on...)

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