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musziQ
musziQ
Inspiring
August 5, 2017
Answered

Get Photos From Camera doesn't work anymore

  • August 5, 2017
  • 2 replies
  • 2627 views

I'm working on Win7 64b. Bridge CC 2017

For some odd reason, when I click on the "get photos from camera" button, it does nothing. No hourglass, nothing.  I uninstalled, keeping settings, and reinstalled and it works the first time. On subsequent tries, nothing.

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi musziQ,

    You may try and reset the Bridge preferences back to defaults and check if that helps, refer the document: Troubleshoot Adobe Bridge for errors and freezes

    Let us know if that helps.

    Regards,

    Mohit

    2 replies

    musziQ
    musziQAuthor
    Inspiring
    August 9, 2017

    I *can* open the photodownloader application, manually, but it still won't launch from Bridge.

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity ManagerCorrect answer
      Community Manager
      August 14, 2017

      Hi musziQ,

      You may try and reset the Bridge preferences back to defaults and check if that helps, refer the document: Troubleshoot Adobe Bridge for errors and freezes

      Let us know if that helps.

      Regards,

      Mohit

      musziQ
      musziQAuthor
      Inspiring
      August 14, 2017

      On one of the occasions when I re-installed the program I decided not to keep any settings. Again, the importer works the first time or two but then goes back to doing nothing.

      almam41
      almam41
      Participant
      August 7, 2017

      Need help too!  I just got a "new" refurbished pc with Windows 10 and installed Bridge CC.  When I click the "get photos from camera" the top bar (where the menu is) just flashes a different color and then nothing.  I've tried uninstall/install and clearing cache etc, nothing works!  I've tried with a card reader and Bridge can "see" the card but still won't import.

        Deepak_Gupta1
        Deepak_Gupta1
        Participating Frequently
        August 9, 2017

        Hi,

        What is the build number of Bridge are you using? You can check the build number from "About Bridge" dialog under Help menu.

        You can try launching the Photodownloader application directly. There is Photodownloader.exe located in Photodownloader folder under Bridge's installation directory.

        Thanks,

        Deepak Gupta

        musziQ
        musziQAuthor
        Inspiring
        August 9, 2017

        My build number is 7.0.0.93 x64

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