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davidc53645009
davidc53645009
Participating Frequently
September 24, 2023
Answered

Get photos from camera not working

New computer. New Windows 11. New downlode AdobeBridge. Get photos from camera does not bring up the import dialogue. Bridge recognises the camera( XT5) but nothing happens.

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    pankajg6675616Correct answer
    Community Manager
    September 29, 2023

    Hi,

     

    Thanks for your feedback.

    We are able to reproduce the issue. We’ve added this to our engineering issue pipeline.

    As a workaround, please install Visual C++ Runtime.

     

    Thanks,

    Bridge Team

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    4 replies

    Community Manager
    pankajg6675616Community Manager
    Community Manager
    November 10, 2023

    Hi,


    The issue has been fixed in the latest Bridge release 14.0.1, along with a few other critical bug fixes.
    The complete list of fixed issues is available at https://helpx.adobe.com/bridge/kb/fixed-issues.html.
    Please try the build and confirm if the fix holds up at your end.

     

    Regards,
    Bridge Team

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    Community Manager
    pankajg6675616Community Manager
    Community Manager
    October 29, 2023

    Hello,

     

    We have released a new Adobe Bridge 2024 Beta build (14.0.1.128) which fixes this issue. We would love for you to try it out and share feedback.

     

    For a complete list of fixed issues, please refer to community post announcement.

     

    Regards,
    Bridge Team

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    Community Manager
    pankajg6675616Community ManagerCorrect answer
    Community Manager
    September 29, 2023

    Hi,

     

    Thanks for your feedback.

    We are able to reproduce the issue. We’ve added this to our engineering issue pipeline.

    As a workaround, please install Visual C++ Runtime.

     

    Thanks,

    Bridge Team

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 24, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community bugs">
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