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Tallmanirl
Known Participant
February 8, 2023
Question

GPU Error Message In Bridge

  • February 8, 2023
  • 2 replies
  • 1057 views

Hi guys!

I use a Windows 10 laptop and today received this error message (screenshot enclosed) when I opened Adobe Bridge. I updated the display driver, but got the message again. Can you advise please?

 

Regards,

 

Fergal.

This topic has been closed for replies.

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 9, 2023

I'll help you figure this out. Although the issue you're seeing is with Bridge, could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us?

The particular error code in the pop-up is due to Bridge having trouble with the GPU. Does your device have two GPUs? Intergrated & discrete GPU? 

 

Try the steps I've shared here & add set a default GPU for Bridge.exe: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-photoshop-quick-tips/td-p/13504734

Let me know how it goes. Thanks!
Sameer K

    T
    TallmanirlAuthor
    Known Participant
    February 16, 2023

    Thanks Sameer!

    My apologies, but I've only just seen your reply. I'm not on my computer at the moment and it's late so I'll submit the information tomorrow if that's ok?😃

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      February 16, 2023

      Yes! It is alright! Send it over whenever you can and I'll continue to help you further. 

      Sameer K

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 8, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

      <moved from using the community>

      T
      TallmanirlAuthor
      Known Participant
      February 8, 2023
      Thanks for that!
      I miss being able to contact Adobe directly about these issues.😃
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 9, 2023

      you're welcome.  now let's hope a bridge expert responds to your issue.

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