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hb91549841
Participating Frequently
Jan 21, 2022 2:43 PM UTC
Question

.heic thumbnails not showing?

Hi all,

 

how can I get .heic thumbnails to show in Bridge? See attached.

 

Windows 11

Adobe Bridge Version: 12.0.1.246

 

I have the "HEVC Video Extensions from Device Manufacturer" installed and I can view the files in File Explorer and Photos.

 

Anyone knows how to get the thumbnails to work in Bridge?

 

Thanks.

 

 

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    8 replies

    Adobe Employee
    Tanu Goel
    Adobe Employee
    Aug 30, 2024 7:31 AM UTC

    Hi,

     

    We are happy to announce the release of new Adobe Bridge 2025 Beta build(Version 15.0.0.328). This release has support for .HEIC and .HEIF image file format with some other fixes.

     

    We would love for you to try it out and share feedback. For more details, please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-15-0/td-p/14822...

     

    Regards,
    Bridge Team

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    hb91549841Author
    Participating Frequently
    Jan 23, 2022 1:00 PM UTC

    Anyone else have any idea about this?

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    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    Jan 23, 2022 1:48 PM UTC

    Here is my issue.

    I have the codex's and I get this thumbnail view in windows 11 using Bridge

    Can someone explain why some thumbnails show up and others show LR place holders.

    very bizzare.

     

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      Kukurykus
      Kukurykus
      Legend
      Feb 20, 2022 1:47 PM UTC

      Adobe Bridge Feedback

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      Lumigraphics
      Legend
      Jan 21, 2022 4:55 PM UTC

      You can try the codecs from the Microsoft Store.

      https://helpx.adobe.com/photoshop/kb/ps-heic-codec.html

      https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

       

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      hb91549841Author
      Participating Frequently
      Jan 22, 2022 10:08 AM UTC

      Thank you but your links talk about "Lightroom Classic, Lightroom and Camera Raw" and not Bridge.

       

      Also I already have the "HEIF Image Extensions" (forgot to mention that in my OP) and "HEVC Video Extensions from Device Manufacturer". 

       

      The "HEVC Video Extensions" appears to only be for videos, I am talking about photos with the .heic extension.

       

      Any other ideas on how to get this working?

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      Lumigraphics
      Legend
      Jan 22, 2022 11:56 PM UTC

      If you use some Google-fu, you'll find out why you should get the other codec. Apparently. I'm a Mac user so these files work for me natively.

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