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M
MicheleAlise
Known Participant
January 15, 2020
Question

How to Authenticate CC App Restored From Backup

  • January 15, 2020
  • 2 replies
  • 1421 views

I recently updated Bridge to the latest version, but I just can't work with the interface.

I restored my 2018 version from a back up, and now I can't acces RAW because I keep getting this error:

"Bridge activation status cannot be determined"

 

How can I authenticate my software and sync it with CC so I can use the full features?

 

Thanks!!

This topic has been closed for replies.

2 replies

L
Lumigraphics
Legend
January 15, 2020

You likely need to reinstall it, not restore.

    M
    MicheleAliseAuthor
    Known Participant
    January 15, 2020

    Thanks, but the version I want is not available to re-install, only two updates backward, which has an interface that's problematic for me on many levels, hence the reason for restoring from back up.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 16, 2020

    You might need to contact Adobe Customer Care:

    Welcome to Adobe Customer Care! Need help?
    Click the chat icon in the lower right and type "agent".

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      January 15, 2020

      Moved from Community Help forum.

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