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😢I can open adobe cc and photoshop, but not bridge

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Mac os sierra.

Was correctly installed.

The icon of Bridge cc just bounced seveal times on the dock and then disappeared.

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Deepak_Gupta1Correct answer

Participating Frequently

Hi All,

Can you please confirm that you are using Bridge CC 2017. If not, can you please update to this version and check for launch issue.

There was an issue reported with older version on Bridge, on new Mac OSX version. The Bridge launch, the app icon used to jump on dock bar area and then applictaion was quitting automatically after some time (without any UI appearing on screen).

Some of these Bridge launch issues were fixed in Bridge CC 2017. Please try this version.

Also, the steps to reset the Bridge preferences are given on following web page https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

Troubleshoot Adobe Bridge for errors and freezes

Thanks,

Deepak Gupta

A

ajcb

Participant

Same thing happening to me with Adobe Bridge CC 2017. Installed Sierra, on 2102 MacBookPro. Tieid all of the above but Bridge fails to launch - just bounces and stops.

Bridge 2015 works fine.

AJBC

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Deepak_Gupta1

Participating Frequently

Hi janehobson,

Seems like this is a different issue. I am connecting with you over email to collect more information.

Thanks,

Deepak Gupta

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Deepak_Gupta1Correct answer

Participating Frequently

Hi All,

Can you please confirm that you are using Bridge CC 2017. If not, can you please update to this version and check for launch issue.

There was an issue reported with older version on Bridge, on new Mac OSX version. The Bridge launch, the app icon used to jump on dock bar area and then applictaion was quitting automatically after some time (without any UI appearing on screen).

Some of these Bridge launch issues were fixed in Bridge CC 2017. Please try this version.

Also, the steps to reset the Bridge preferences are given on following web page https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

Troubleshoot Adobe Bridge for errors and freezes

Thanks,

Deepak Gupta

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J

janehobson

Participating Frequently

Yes, Deepak. I am running the latest version of CC for Bridge, Photoshop and Lightroom. I have even uninstalled and reinstalled Bridge a couple of times.

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Sahil.Chawla

Adobe Employee

Hi tracyatlarge,

Could you please check the permissions on Bridge's folder in User library?

Regards,

Sahil

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J

janehobson

Participating Frequently

Hi Sahil,

I'm having the same problem. Re checking the permissions in Bridge's folder in the user library - how do you do that? Would you mind giving a step-by-step for idiots, please? :-)

Jane

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