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Participant
December 18, 2019
Answered

I cannot open pdf file with bridge

  • December 18, 2019
  • 4 replies
  • 1107 views

I cannot open pdf file with AI using Bridge. I tryed to change preference - file association-

but pdf need to stay associated with Acrobat. Any advice?

This topic has been closed for replies.
Correct answer Lumigraphics

https://helpx.adobe.com/illustrator/system-requirements.html
Support for Sierra has been removed, you need to upgrade or fall back to older versions of CC apps.

4 replies

Janet Balcombe
Participant
February 17, 2020

I have the same problem but have Catalina 10.15.3 - its frustrating as! What can be done?

gary_sc
Community Expert
Community Expert
February 17, 2020

Hi Janet,

 

Have you checked that the File Type Association in the Preferences is set properly to Acrobat?

 

Also, just to make sure, which version of Bridge are you using and which version of Acrobat (and number) are you using?

 

Thanks,

 

Janet Balcombe
Participant
February 17, 2020

Yes I have check the file associations are to acrobat. I have DC - although when I right click and go open with it says Adobe Acrobat 20.006.20034 - is the app supposed to have all those numbers after it?

 

I'm using Bridge 10.0.3.138

 

LumigraphicsCorrect answer
Legend
December 19, 2019

https://helpx.adobe.com/illustrator/system-requirements.html
Support for Sierra has been removed, you need to upgrade or fall back to older versions of CC apps.

CGIL REAuthor
Participant
December 20, 2019

I'm sorry, this is not the point I think. Illustrator 2020 run (and has run) efficiently with Sierra, this is not the question.

I just want to know why it not working now.

FROME BRIDGE try to opening pdf doc with AI it says

The document could not be opened. AIRobin cannot open file in the "pdf document" format

 

If I open the document not using bridge it works

Legend
December 20, 2019

The point is, it is officially not supported. So it may break. You need to revert to an older version of Illustrator.

Legend
December 18, 2019

What operating system?

CGIL REAuthor
Participant
December 19, 2019

Mac OS (Sierra)

CGIL REAuthor
Participant
December 18, 2019

from Brigde I click right with mouse /open with adobe illustrator 2020/

error mask say:The document could not be opened. AIRobin cannot open file in the "pdf document" format