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Installing Adobe Bridge Problem

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I just downloaded Adobe Bridge CC and when I click on the install problem all I get a blank screen.

It brings up a blank white box

I am running Windows 7.

Thanks for the help

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cherishyn12122954Correct answer

Adobe Employee

Hi jray9242,

It seems that you are using an old version of Internet Explorer. Could you please try installing after upgrading to IE 11.

In case you are already using latest IE, kindly let us know.

Regards

Cherishy

Deepak_Gupta1

Participating Frequently

Hi jray9242,

Is your problem resolved?

Regards,

Deepak Gupta

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cherishyn12122954Correct answer

Adobe Employee

Hi jray9242,

It seems that you are using an old version of Internet Explorer. Could you please try installing after upgrading to IE 11.

In case you are already using latest IE, kindly let us know.

Regards

Cherishy

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malays84501778

Participant

hi,

please share the screenshot, machine specifications and logs of your machine by downloading and running adobe log collector tool.

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J

jray9242Author

Participant

Hope this helps.

7

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malays84501778

Participant

hi,

Can you please share the logs using adobe log collector tool.

Thanks

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