iPhone import shows no valid files

Forum|Forum|7 years ago
December 30, 2018
1 reply
440 views

Using Bridge v9.0.2.219.x64 for iPhone 8+ using iOS12.1.2 on Windows 10.

Bridge shows my iPhone and photo & movie files but all are listed as 0 bytes and no valid previews are shown. I have followed steps shown elsewhere to reset preferences and clear the cache, and tried software rendering. All make no difference whatsoever.

Windows File Explorer sees and imports the files, no problem.

How do I fix Bridge to do the same?

And that being the case, what is the point of Bridge anyway?

This topic has been closed for replies.

L

Lumigraphics

Legend

It seems that Photo Downloader doesn't properly support some newer devices such as larger iPhones. You'll need to copy files manually.

A

Aston_Author

Participant

Thank you for getting back to me and letting me know. That seems like a major oversight in the design of the software. I’ll switch to using the Windows File Explorer import function from here on and uninstall Bridge.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded