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marag887766
Participant
November 30, 2016
Answered

Labels Only Appear on Some Photos - Mac, on server

  • November 30, 2016
  • 1 reply
  • 267 views

I am having an issue adding labels (and occasionally metadata) to files in Bridge. I selected all of these photos, but the label only appeared on some. I purged the cache and restarted Bridge. I tried to add them again, but they still won't appear.

Bridge is up to date. I am working on a Mac (Sierra, v 10.12.1) and the files are on a server. The drive is an external drive connected to my Windows machine. I'm able to read and write to the drive. Please let me know what other information might be helpful. Thanks!

I just moved the external drive to my Mac and now I cannot add any information to the drive. I'm assuming it's because it's NTFS and I don't have software like Paragon/Tuxera, etc. I'm confused though because when it was connected to the Windows computer, I was able to add some metadata and labels.

This topic has been closed for replies.
Correct answer marag887766

Hi Sahil,

I purged the cache multiple times. It appears that the trial version I had of Paragon wasn't working with my network and drives. I purchased the full version and now everything appears normal. Thanks for your help.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 9, 2016

Hi Marag,

Could you please try purging the cache from Bridge's preferences?

Regards,

Sahil

M
marag887766AuthorCorrect answer
Participant
December 12, 2016

Hi Sahil,

I purged the cache multiple times. It appears that the trial version I had of Paragon wasn't working with my network and drives. I purchased the full version and now everything appears normal. Thanks for your help.

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