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StuartTPhotography
StuartTPhotography
Participating Frequently
October 25, 2021
Question

Latest Bridge update Tools Bug

  • October 25, 2021
  • 1 reply
  • 2771 views

Hi,

I am unable to use photomerge, under the tools/photoshop menu option. After trying this out on a number of images, it is repeatedly bringing up the same dialogue stating I need to update my photoshop. I am using windows 10, and updated both Bridge and Photoshop to the latest releases. My Bridge build version is 11.1.1.185 and the photoshop version is 23.0.0. 

Is anyone else getting this bug? I would greatly appreciate a link to a bug report forum if this is the wrong place to post this.

Cheers

Stu

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    October 25, 2021

    Hi there,

    Sorry to hear about this. Could you please let us know the operating system you're working with?

    Could you please go to Help > System Info menu of Photoshop and copy the first 10 lines of the text, then paste it here? It would be helpful for us to review that information.

    Could you please try resetting the preferences of Photoshop and let us know if it helps?

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

     

    Regards,
    Sahil

      StuartTPhotography
      StuartTPhotographyAuthor
      Participating Frequently
      October 25, 2021

      Hi Sahil,

       

      thank you for getting back to me so quickly, it is greatly appreciated. Please find below the information you requested.

       

      Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64
      Number of Launches: 86
      Operating System: Windows 10 64-bit
      Version: 10 or greater 10.0.19043.1288
      System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
      Physical processor count: 16
      Logical processor count: 32
      Processor speed: 3394 MHz
      Built-in memory: 32683 MB

       

      I will now do a photoshop preference reset and let you know the result.

       

      Cheers

      Stu:)

      StuartTPhotography
      StuartTPhotographyAuthor
      Participating Frequently
      October 25, 2021

      Hi Sahil,

       

      No joy on the photoshop preference reset I'm afraid, the dialogue attatched is still executing.

       

      Cheers

      Stu:)

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