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Ian Finnan
Participant
March 23, 2021
Question

Latest update to Bridge Crashes on Mac OS Big Sur

  • March 23, 2021
  • 3 replies
  • 6083 views

Hi all 

 

Since I down laoded the latest update of Bridge it crashes a lot when opening. 

It jsut freezes and you have to Force Quit to exit..... I am running Mac Os Big Sur beta 11.3 

is anyone else having this issue ? 

Ian 

    This topic has been closed for replies.

    3 replies

    E
    eggwhiskengineer
    Known Participant
    October 8, 2021

    Bought a brand new 2021 iMac 27" i7 and fitted it with 72Gb of RAM and the performance of Bridge 2021 was WORSE than it was on my old 2011 machine with 8Gb of RAM. My fix? installed Bridge 2020 which zipped through my files while doing a Metadata search - exactly as I expected 2021 to do.

     

    Really poor, Adobe - get it sorted. There seems to be a growing number of people with spinning beach balls of death and 'Adobe Bridge 2021 is not responding' messages to warrant some proper attention for the money we're paying you.

      E
      eggwhiskengineer
      Known Participant
      October 8, 2021

      Damnit, spoke too soon. In the time I spent writing the above, Bridge 2020 also froze with the beachball of death. Only difference now is that Activity Monitor says 'Adobe Bridge 2020 is not responding' instead of 2021.

       

      Total crap! At least CS6 was stable...

        A
        Anoli57
        Participating Frequently
        October 11, 2021

        Ich habe dasselbe Problem und schon alles getan, was hier vorgeschlagen wurde. Ich kann maximal 2 Minuten arbeiten, dann rollt der Ball...Bleibt wohl nur, auf ein Update zu warten! Verdammter Mist.

        S
        Adobe Employee
        Swati Agarwal
        Adobe Employee
        April 20, 2021

        Hi @Ian Finnan 

        Could you please share the following details to help us debug the issue:

        - Type of file format

        - Any particular operation that you are doing when observing the freeze.

        - A short video of the issue you are observing.

        Thanks,

        Bridge Team

        M
        Mark_Weidman
        Inspiring
        April 20, 2021

        The file format does not seem to be a factor.  I have JPEGs, TIFFs, DNG & RAW format files.

         

        There is no rhyme or reason to when Bridge freezes.  I am simply opening it then using the Folder panel to select a specific Folder in order to review the files within that Folder.  Sometimes it freezes immediately, at best I might get an hour or two of use before it freezes again.  I have de-installed then re-installed Bridge almost 20 times; sometimes running Apple Disk Utility in between the two functions.  Always rebooting.  I have turned off all the Start Up Scripts. The problem happens with Bridge v10 and all the later v11's.  The latest Bridge runs fine on my relatively new Mac Pro, and, on an older iMac, both running Big Sur.  Clearly there is something going on in my Mac Book Pro that is causing this annoying problem.  My guess it has something to do with rebuilding the cache in a newly opened Folder.

          M
          Mark_Weidman
          Inspiring
          May 16, 2021

          This hugely annoying problem persists.  I spent a full 90 minutes on the phone with a senior Adobe tech support person, who at the end of the process blamed it on the Apple OSX and my specific User Account. She had be create a test user account, install Bridge, and see if it worked.  It worked while we were still on the phone but shortly after Bridge once again froze.  I guess I can call Apple Support but it certainly appears to be a Bridge issue, not an Apple issue.  Extremely time consuming & frustrating.  Mark Weidman

            jbm007
            Community Expert
            jbm007Community Expert
            Community Expert
            March 23, 2021

            You need to go into the Big Sur preferences and give Bridge app permssion

            I
            Ian FinnanAuthor
            Participant
            March 23, 2021

            Hi Where exactly in Preferences should I go to give Bridge App permissions? 

             

            I have been running the old Bridge app without any problems... 

            Thanks 

             

            Ian 

              gary_sc
              Community Expert
              gary_scCommunity Expert
              Community Expert
              March 23, 2021

              Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, select it, it will now appear in that window and make sure it's checked. Next go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

              Please let me know

               

               

               

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