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Jonathan Wormgoor
Participant
December 10, 2019
Answered

Major bug when deleting photos in Bridge 2020

  • December 10, 2019
  • 9 replies
  • 6978 views

Unfortunately, I’ve come across a “delete” bug with Adobe Bridge 2020.

When trying to select one or more photos and then deleting them this message pops up in a waring window: “An error has occurred during the delete operation. Some files may not have been processed.” Under the text you have an “OK” button. Once you push the “OK” button the warning box disappears, and the photos appears to be removed from the folder and placed into the trash bin. If you’re deleting more than one photo the box will pop up for each photo and you’ll have to hit ok for the total number of photos you’ve selected to delete. (I’ve tried this with 1 photo and as many as 400). However, even upon emptying the trash, if you check the properties of the drive you’ve deleted the photo or photos from you’ll notice the size hasn’t changed. Then, upon closing Adobe Bridge, removing the drive from the PC, reconnecting the drive to the PC and then reopening Bridge you’ll see the photo you deleted is still there.

 

If you simply go into the drive in finder, select the photo and delete it, the photo deletes properly. But whenever trying to delete the photos in Bridge it doesn’t actually delete.

 

This is a very big problem for people like me who do all their sorting and culling in bridge before pulling a folder of two to three thousand photos into lightroom.

 

Sadly, I’m not the only one dealing with this issue. Here’s a link to another forum of people struggling with the same issue: https://feedback.photoshop.com/photoshop_family/topics/bug-in-bridge-2020

 

I’m running Adobe Bridge 2020 on an MacBook Pro 2019 15inch with Catalina OS.

    This topic has been closed for replies.
    Correct answer gina238

    None of these things worked for me. Here's what did work for me. Go to Security & Privacy- Privacy tab- unlock using password or fingerprint - scroll down to Full Disc Access - use + button to add Adobe Bridge 2020 to the list, make sure its checked - close preferences - restart Bridge. Finally this worked for me so I can now delete files in Bridge. 

    9 replies

    I
    IainHamer
    Known Participant
    April 24, 2020

    Thanks a lot the delete files was driving me up the wall now tanks to your tip I can remove files and not have them appear again when I open Bridge the next time

     

    G
    Gail Kelsall
    Participant
    April 1, 2020

    Great Thank you very much. Works a treat.

    J
    jellis@worldbank.org
    Participant
    March 16, 2020

    Ttthank you that answer worked gina238

    A
    Aberiault
    Participant
    February 16, 2020

     

    Unfortunately Adobe did not solve the Catalina issue
    Here is a print screen of a latest delete I did of a PSD file....as you can see I get the same error message!
    All this started when I installed Catalina!
    All my drives are READ & WRTITE as I am sole administrator and user of my compi...so that is NOT the issue.
    Something else is going wrong since the new Catalina version arrived....sorry Adobe!

    Now I use FINDER to delete all files and looking for serious Photoshop, Bridge alternatives...paying & paying & paying with litle help from cowards Adobe
    BRIDGE no longer trustwirthy as it was...and NO ONE at Adobe wants to hear this

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    February 16, 2020

    Hi Aberiault,

     

    Yes, YOU are the adminstrator but Bridge is not. You need to also let Bridge have the same rights as you do. 

     

    To do this, select the folder that you're working with and press Command-i (i for information). A new window will pop up on the left side of the screen. On the bottom you will see a region called "Sharing & Permissions:"

     

    To do anything here, you need to unlock the padlock on the bottom right. Click it and a window will pop up asking you for your authorization (your Mac password). Once that's done, clic on the "Everyone" and on the right change "Read only," to "Read & Write."

     

    Now, if there are folders inside this, go to the dropdown gear below and select "Apply to enclosed items..." and you can save yourself some time.

     

    HOWEVER: be judicious when you do this. This should ONLY be done if there are nothing but documents inside these folders. Never ever do this if there are applications or preferences or other application-related files. Don't ask me how I know this to be true. Otherwise, I do this all the time as necessary.

     

    Good luck, let us know how this works out.

    F
    fluffie
    Participant
    March 4, 2020

    Nothing seems to solve this fo me.  Adobe claimns they have!!!

    gina238
    gina238Correct answer
    Inspiring
    February 10, 2020

    None of these things worked for me. Here's what did work for me. Go to Security & Privacy- Privacy tab- unlock using password or fingerprint - scroll down to Full Disc Access - use + button to add Adobe Bridge 2020 to the list, make sure its checked - close preferences - restart Bridge. Finally this worked for me so I can now delete files in Bridge. 

      D
      DavidTribby
      Participant
      February 19, 2020

      This worked for me, thank you!

      tracykl
      tracykl
      Participant
      February 6, 2020

      I found a solution!!!!!! I'm working on an iMac with Catalina 10.15.3, using Bridge 2020, and external hard drives. I went into each actual folder that contains files/photos that I'm working on....Get Info, and change all to "READ & WRITE" instead of read only.  I'm now, (finally!!) able to delete files/photos directly from Bridge 2020.  GOOD LUCK!!  

      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      February 6, 2020

      Let me add a tip onto that.

       

      IF you are working with folders that contain nothing but files, you can do a whole bunch of folders with a single action. 

       

      BIG BIG WARNING: do not do this in any folder that contains any software or software related files. You can completely break a system if you did this on (say) the Library folder.

       

      If you go to the parent folder and do this Read & Write change there is an option in a dropdown that lets you apply this change to any folder contained inside the parent folder. See the image below. [Note: this was a screenshot from Mojave, it might appear the same or different in Catalina, I do not know.]

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        January 30, 2020

        Hi all,

         

        Yesterday, Apple released Catalina 10.15.3 which should help with resolving this behavior in Bridge. 

        Let us know if the 10.15.3 update works for you!

         

        Regards,

        Pete

        Caris Mendes
        Caris Mendes
        Participant
        February 4, 2020

        I have updated adobe bridge and catalina, unfortunately the problem continues.

          J
          Jonathan WormgoorAuthor
          Participant
          December 11, 2019

          Looks like the new update has fixed this issue. Thank you Adobe for being so prompt in addressing this issue.

          L
          Lumigraphics
          Legend
          December 10, 2019

          Catalina introduced a lot of permissions problems, that is likely what you are seeing. Google "Catalina permissions."

          J
          Jonathan WormgoorAuthor
          Participant
          December 10, 2019

          Yeah. I was hoping I'd waited long enought to update to Adobe 2020 that most of the bugs would be worked out. It's an unfortuant sitation. Any thoughts on when adobe will be pushing bug fixes?

          Caris Mendes
          Caris Mendes
          Participant
          February 4, 2020

          i have this problem eather using Catalina 10.15.3

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