Missing Files in Photo Downloader Bridge 14

Forum|Forum|2 years ago
September 24, 2023
2 replies
551 views

Photo Downloader (Bridge 14) is not reading all the files. Each time I retry, I get a different number of files appearing, however there's a substantial amount of photos missing which I can see when I connect my camera directly to the computer. This happened with earlier versions and I thought they had fixed this. I am using a Delkin CF Express Card with a Delkin reader and the photos were shot on a Nikon Z8. Any suggestions would be appreciated. TY.

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P

pankajg6675616

Community Manager

Hi,

Thanks for your feedback.

Could you please share the following details about the issue:

Are you able to see all the files while browsing directly in Bridge
File size and number of files
Card details

Thanks,
Bridge Team

L

Linns2Author

Inspiring

Thank you for looking into this. Once the correct amount of files are downloaded I can see them all in Bridge. In PhotoDownloader they do not all appear unless you keep refreshing the list MANY times. It seems to increase in number with every refresh. Until I see the same number three times I keep refreshing the list. I can download all the files correctly from a direct connection from my camera to computer though I would like to use PhotoDownloader as I've always done.

The file size is 16 bit 8256 x 5504 (45.4) @300ppi

(These were always working with my previous camera , a Nikon D850. It started when using my new camera, a Nikon Z8).

The missing files occur whether there are fifty files or five hundred etc.

I am using a Delkin Black card 150GB and I purposely switched from a Sony XQD 128GB hoping to remedy the issue.

In addition, all vertical files still show in the PhotoDownloader as a zigzag black and white image although they appear correctly in Bridge once they download.

HTH

S

silman1975

Participant

I've had the same issue. I'm looking through a wedding and some images are missing.
luckily they are still on my cards.

L

Linns2Author

Inspiring

"I've had the same issue. I'm looking through a wedding and some images are missing.
luckily they are still on my cards. "

Hi Silman 1975,

It's hasn't been fixed yet! What I have found though as a hack is to keep refreshing the list from the camera menu. The numbers often go higher with each refresh. After I see the same number for three refreshes, I'm pretty sure I have them all. HTH.

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