Skip to main content
Participating Frequently
October 25, 2022
Question

Mouse cursor disappears in Bridge Full Screen Mode

  • October 25, 2022
  • 8 replies
  • 2021 views

Sometime the mouse cursor disapears without reason,

sometimes appears again after using another application when I come back to Bridge

This topic has been closed for replies.

8 replies

Rahul Saraogi
Community Manager
Community Manager
January 12, 2023

Hello,

 

This issue has been fixed in the latest version of Bridge 13.0.2.636. Could you please try it and confirm if that resolves the issue for you? There are more functional and stability issues fixed in this version. Please refer to the following link to know more.

https://helpx.adobe.com/bridge/kb/fixed-issues.html

 

Thanks,

Bridge Team

Mohit Goyal
Community Manager
Community Manager
December 22, 2022

Hi all,

 

We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes the fix for this issue. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

 

Steps to install/update

 

InstallGo to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

 

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

NRC13
Inspiring
December 22, 2022

Looks like Bridge Beta (13.0.2.630) has fixed the disappearing mouse cursor problem.  I tried the Beta several times and all was well.  I will use the Beta over the next few days to confirm that indeed the problem has been fixed.  Thanks for your work on this.   

Rahul Saraogi
Community Manager
Community Manager
November 25, 2022

Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.

You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

 

Thanks,

Bridge Team

Participating Frequently
December 10, 2022
the problem continues with the version 13.0.1.583.The latest version of bridge many performance issues (flickering preview, mouse cursor disapears,)
Rahul Saraogi
Community Manager
Community Manager
December 10, 2022

Hello,

 

The team is currently investigating the full-screen flickering and mouse disappear issues.

 

Thanks,

Bridge Team

Participant
November 5, 2022

Same proble here, B13 on W11. Happens intrermittenly, have to restart Bridge to get mouse pointer back.

Chuck Uebele
Community Expert
Community Expert
November 4, 2022

I have the same issue running Win 10.

DRGSEA
Participating Frequently
November 3, 2022

Since the latest update to Adobe Bridge  version 13 the mouse disappears when in Full Screen Preview.   It worked in previous versions.     The tiny mouse issue was corrected in Bridge with this update.  Now the mouse works great in the main view.  It must exist somewhere because you can simulate the position by blindly pointing the mouse where it should be located and the Full Screen will blow up to 100% view in the area that you click the mouse.   With the ESC key you can go back to Full Screen from the 100% view but the mouse is still non-existent.  

Chuck Uebele
Community Expert
Community Expert
November 4, 2022

@DRGSEA I merged your post to another one that has the same problem.

TipiTipiAuthor
Participating Frequently
November 2, 2022

Sorry I forgot the details :

MacBook Pro 13-inch, M1, 2020, 1T, 16 G Ram

Mac OS X BigSur 11.7

Bridge 13.0.0.562

 

When I use Bridge normaly, looking at the picture/files in a folder, I select one and use the space bar to have a view in full screen, than i use the arrows on the keyboard to see the next images... and when I use again the space bar, going back to the brige normal view, the cursor has disapear. Not possible to see where is the mouse cursor to click somewhere.

If I go to on another application, the cusror is back, I use it, and when I go back to Bridge sometimes the cursor is back too, sometimes not, I have to switch mutiple times to see it appear.

DRGSEA
Participating Frequently
November 3, 2022

I have a very simular issue.   Using Windows 11 but Bridge has the same symptoms you describe.   If I use the space bar to see the full screen the mouse is gone.    

Adobe Employee
October 27, 2022
Hi @TipiTipi 
Thanks for your feedback.
Could you share the following details about the issue:
  • Bridge version
  • System configuration
  • It will be helpful if you can share the feature or steps in which you have experienced this issue.
Thanks,
Bridge Team
Chuck Uebele
Community Expert
Community Expert
November 4, 2022

this happens the same way, using the spacebar to go to full screen mode, then using the arrow keys to scroll through the images. Using the beta version. I still have an older version of BR and it doesn't happen with it. Screen also flickers.