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Participant
February 17, 2022
Question

mov files thumbnails, in bridge 12 and windows 11

  • February 17, 2022
  • 1 reply
  • 219 views

I have a problem with bridge not showing some of the .mov imported from my iphone x, 

In the same folder, it shows some thumbnails for some files and for the other it show only the icons without also preview option.

I tried all solution offerd in forums but it didn't help: like the purge cache, preferences: check software render, prferences: playback - uncheck the video for loop and auto view.

 

This topic has been closed for replies.

1 reply

Adobe Employee
February 25, 2022

Hi @YehyaMIsa 

 

Could you please share a sample file to sharewithbr@adobe.com to help us investigate the issue.

 

Thanks,

Bridge Team