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SRPcashie
Inspiring
November 29, 2022
Question

New Bridge update won't copy files

It says it will take 30 minutes to copy 40 files and time keeps climbing!!

 

mac 12.6.1

bridge 13.0.1.583

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2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 29, 2022

Hi there, I'll help you figure this out. I'll need more info.

 

Where are the images stored & what is the destination of this action? On the internal drive or an external drive? Does this happen with a specific set of files?

 

Ensure Adobe Bridge has the required permissions on the macOS: https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-disk-access-to-photoshop-on-macos/m-p/12889716

 

If the files & folders in question are based on an external drive, try this:

  • Search for Disk Utility from Finder's spotlight search or magnifying glass.
  • Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  • Restart the computer.

 

Let me know how it goes. Thanks!
Sameer K

 

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SRPcashieAuthor
Inspiring
December 6, 2022

Hi, 

The problem images were coming from a card and going to an external drive.  I tried a CF card and an SD card that had the same images on them.  I also tried two different card readers, as well as two different external drives and then tried on my laptop after having tried on my desktop.  Still same problem.

I had already done the disk utility step you suggested as well.  

Strangely enough finder was having a similar problem transferring the files, but now isn't having that problem anymore.  Bridge still took 44 minutes to transfer 100 files in a test I ran the other day.  It was 6.18gb of information in total.Finder took under 5 minutes to transfer the information.  Bridge has been completely buggy ever since this update.  Sometimes I can't even see the file names under some of the images.

I scheduled a callback with Adobe but they never called.

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