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Known Participant
October 18, 2019
Answered

New issues with Bridge

  • October 18, 2019
  • 1 reply
  • 1070 views

3 years ago I moved to CC 2017 and Bridge. No problems with either during over 1000+ hours of use. Last July (2019) I built a new workstation. Installed the latest vesion of Photoshop (currently 20.0.6) and Bridge (currently 9.1.0.338). My OS is Win 10 1809 (OS build 17763.805).

During the last 3 months I have easily accumulated several hundred hours of usage. To date, Photoshop has not crashed once. Until 2 days ago the same with Bridge.

Now Bridge is unstable. It freezes or crashes. When I view images in Filmstrip they disappear within 1 minute or less. The images in Content remain (assuming that the program did not freeze or crash).

If I switch to Essentials and select an image it appears in Preview. Again for only about a minute.

These problems exist even when no other programs including Photoshop are open.

This morning I uninstalled Bridge. Shut down the computer, rebooted, and reinstalled Bridge. Same problems.

Prior to this issue which began 2 days ago no new programs or updates were installed to my computer.

What do I try next?

This topic has been closed for replies.
Correct answer Chuck Uebele

When you reinstalled, did you reset your preferences?

1 reply

Chuck Uebele
Community Expert
Chuck UebeleCommunity ExpertCorrect answer
Community Expert
October 18, 2019

When you reinstalled, did you reset your preferences?

lvartistAuthor
Known Participant
October 19, 2019

Thanks Chuck for your response and reminder about preferences.  Resetting preferences worked.  Since the only change I had made to preferences was cache size I failed to assume that preferences could be the issue.  It was.

 

Thanks,

M

Chuck Uebele
Community Expert
Community Expert
October 20, 2019

Preferences can often get messed up with a reinstall. Glad it's working now.