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Participating Frequently
November 27, 2017
Answered

No valid files found

  • November 27, 2017
  • 3 replies
  • 4214 views

I have the newest version (as of today) of Bridge 2018 and MacOS 10.12.5

I have reset the preference by restarting with option command shift.

I'm still getting the no valid files found.

This used to work, I imagine it stopped when something got updated, but I don't know which.

    This topic has been closed for replies.
    Correct answer Abambo

    Bridge has been having problems keeping up with the the iPhones since the iPhone 7 was released. At first (older iOS) it would download JPEGs, but stop if it hit a MOV file.  It now (later iOS) does see files from an iPhone 7, at least on El Capitan—but while it can display the images, it starts the download and if it doesn't immediately crash, it pops up a warning that the phone must not be properly connected or the battery needs to be charged if any of the JPEG images have an MOV file associated with them. So it's definitely not handling newer phones or the newer iOS for phones. It could be that it totally doesn't recognize the images from 8 and 10 iPhones.

    I know many problems were reported some time back, and I can only assume they'll get around to them when they don't have their hands full just trying to resurrect Bridge from the near death experience of a couple years ago. I think it's a shame Adobe hasn't made Bridge a top priority, but they at least decided to keep it going and try to (slowly) improve it—beginning with general performance issues and stability. PhotoDownloader, under the circumstances, is a lower priority because there are other options freely available.

    While waiting for updates, Mac users can use the free with OS Image Capture.app to download their iPhone files to the computer. It works quite well, as one might imagine an Apple app would.


    To be honest, I do copy paste the files to their final location, without Bridge involvement! Bridge shouldn’t have that functionality included.

    3 replies

    matdemmonn
    Participant
    January 25, 2018

    I found the solution by having iTunes open (the one for backing my iPhone).

    I set my windows 10 to always ask me what to do when I plug my iPhone.

    francis_lx
    Participant
    February 11, 2021

    having the same issues. Your solution is perfect!

    Participant
    January 23, 2018

    Having the same problem here, even with all the current updates.  Trying to download from my Canon DSLR.  Hoping someone will post a solution.

    Adobe Employee
    November 28, 2017

    Hi megm55904641,

    Can you please share a screenshot of the problem.Also please let us know the panel in which you are facing this issue.

    Also if you could tell us if this works in previous versions of Adobe Bridge.

    Regards,

    Abhishek Seth

    Participating Frequently
    November 28, 2017

    Yes, this did work in previous versions.

    This is the file > get photos from camera window.

    (and yes, there are many images on the phone.)

    Participating Frequently
    December 28, 2017

    Hello, you have asked me for a screen shot and i have sent it. Seems like this thread has been dropped. I still have the problem, can not import images from my iphone. Pls help.