No video preview on bridge 2020

Forum|Forum|5 years ago
May 28, 2020
5 replies
499 views

I am using the latest version of Bridge 2020 and noticed a problem with viewing videos (mp4, avi, mov)
they are previewed as this image and I can't preview the videos.
I was using Bridge 2018 and it was working fine|

I tried

-adobe cleaner tool and re-installed bridge
-enable software rendering
-resetting preferences and purge cache

Thank you in advance.

Performance

This topic has been closed for replies.

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devansj14

Participant

I had the same issue for a couple years. New adobe versions did nothing for me. I tried to find a solution with Adobe support but they could never figure it out. When I completely wiped my computer and did a new install of the OS it finally started working. This was on a MacBook Pro and a couple different OS versions. I know it would be a pain but my recomendation would be to do a new install of your OS. Good Luck!

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default4vr9z6r8se5k

Participant

I have the same issue. New version of Bridge has stopped previewing and playing video files. I only see film strip icons. I also get this error on start-up: "dynamiclinkmediaserver initialization error 1". This problem is ongoing and forced me to reinstall to an earlier version several months ago, 11.0, which worked great. Unfortunately, I updated this app along with others yesterday and I am no longer able to down grade to the earlier 11.0 version.

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MCHUDZIK

Participant

I was having the same thing in Bridge 2020. Was hoping 2021 that I just updated to would work, but it does the same thing:
I see the thumnail and still frame in the preview window, but play the MP4 video and it only shows blank screen and a blank-whiring sound.
Hey, Adobe. Anyone home? The people with this question have never received an answer.