Inspiring

Question

Photo Downloader broken after update to Bridge 2023 "Device Does Not Contain Any Supported Media"

Forum|Forum|3 years ago
November 21, 2022
6 replies
4695 views

After upgrading to the latest version of bridge, Photo Downloader doesn't stopped recognizing images from my Nikon D500 cards. It says, "Device Does Not Contain Any Supported Media."

Video of the problem attached. The card contains images, but Photo Downloader doesn't find them.

Screen_Recording_2022-11-21_at_8-59-49_AM.zip

This topic has been closed for replies.

Wes DuenkelAuthor

Inspiring

Those seeing this issue, please UPVOTE the origional post so it gets Adobe's attention.

Wes DuenkelAuthor

Inspiring

Here's a screen recording showing the EXACT ISSUE. Note how it works fine with bridge 2022, but does NOT work with bridge 2023. Please fix this.

Screen_Recording_2023-03-24_at_3-18-12_PM.zip

Wes DuenkelAuthor

Inspiring

It works properly in Bridge Beta 13.3.686....

sharonpacker@mac.com

Participating Frequently

Thank you! I'm installing right now.

Wes DuenkelAuthor

Inspiring

This is still a problem with the latest update of bridge. 13.0.3.693. This NOT an issue with Bridge 2022. I use photo downloader perfectly with Bridge 2022, but for some reason bridge 2023 doesn't play well with Adobe Photo Downloader. Very frustrating.

sharonpacker@mac.com

Participating Frequently

Running Ventura 13.2.1, Bridge 13.0.2. Using Prograde CF Card Reader USB C with SanDisk Extreme PRO 64GB. I'm a month away from needing to download thousands of photos. I noramlly rename and cull in Bridge. Bridge cannot detect my CF card. My workflow does not permit me to import to Lightroom first because I need the speed of Bridge. Adobe please fix this!!

sharonpacker@mac.com

Participating Frequently

And yes, I have given Bridge full disk access in the security settings.

gary_sc

Community Expert

Hi, @sharonpacker@mac.com As far as I know, there is an issue with Extreme cards that the Bridge team is having issues with. This is not a new issue and has been perplexing Adobe for some time. However, the Finder is not having this issue.

One solution that some are using is to manually transfer the files from the card to your computer via the Finder. Once there, the images can be processed just fine with Bridge for renaming, etc. If you convert your images to the DNG format (as I do), you can use Adobe's DNG Converter.

I wish I could tell you more, but I, like most of us here, am just a volunteer and do not have channels for Adobe's future secrets.

I'm sorry but until this is fixed, using the Finder might be your only solution.

Rahul Saraogi

Community Manager

Hello,

Thank you for reaching out to us. To better investigate the issue, could you please share the following information?

1. OS version

2. Details of the card

3. From the video it seems you are trying to import the images directly from the camera. Could you please confirm?

4. Could you please try importing the images using a card reader?

5. To confirm, are you facing a similar issue with previous versions of Bridge?

We might reach out to you with some debugging steps to investigate it further. Could you please share your work email id?

Thanks,

Bridge Team

Wes DuenkelAuthor

Inspiring

1. OS version: Mac OS 11.7

2. Details on card: SONY XQD

3. No, downloading via XQD card reader

4. No, did not have this problem with previous versions of Bridge. I reinstalled Bridge 2022 and it works fine. Tried Bridge 2023 and it doesn't work. It's an issue that only happens with Bridge 2023.

Rahul Saraogi

Community Manager

Thank you for the responses.

We will check once on our end.

We might need a troubleshooting session with you. Either we can set a screen sharing session or we can share some troubleshooting steps which you can try once at your end and then a screen sharing session. Please let us know your preference.

Accordingly, please let us know your preferred time and email id.

Thanks,

Bridge Team

gary_sc

Community Expert

Hi, @Wes Duenkel

Just out of curiosity, have you set your system prefs to access any folder or device? If you have, have you done it since the latest Adobe or Mac OS update?

Here are the instructions if you need them.

[Note: if you are using Ventura, the look of this has changed. But what I show below is sufficient for you to figure out what you need to do.] Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, and select it; it will now appear in that window, and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

Wes DuenkelAuthor

Inspiring

gary_scYes, I've done this and it's still "broken."

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