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sambanyc
Participating Frequently
January 31, 2017
Answered

Photo downloader doesn't recognize my iPhone

  • January 31, 2017
  • 2 replies
  • 1919 views

Yesterday I upgraded my iMac to Sierra operating system.  Now, Photo Downloader no longer sees my iPhone when I connect with the computer.  It tells me there is "no device found".  I have Bridge CS6 and iPhone 6S.  Please help!  I can't get my photos from my phone into Bridge!

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Sambanyc,

Please try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

2 replies

N
nezmom
Participant
May 14, 2017

I have quit Adobe Bridge, reopened it and upon opening, followed your instructions to immediately press the Command+Option+Shift keys. Nothing happens, despite any length of time holding keys. I cannot find any ways or places to local the Reset Settings dialog box. Advice?

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
February 8, 2017

Hi Sambanyc,

Please try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

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