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Participant
November 9, 2022
Question

Photo Downloader Showing Funky Previews in EOS Digital#1 Files

  • November 9, 2022
  • 2 replies
  • 321 views

Has anyone experienced this?

When I import images from my EOS R + SanDisk 256 Extreme Pro cards 170MB, I am getting strange previews in the EOS Digital#1 File - they appear corrupt (downloading fine) but when I open the Digital #2 files they appear fine/download fine.

+ I just updated to CC2023 (+mac OS Ventura 13.0) -

+ This has happened with two different cards (same Canon EOS R camera).

 

Any help would be appreciated!

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2 replies

Participant
November 13, 2022

yes- exact same thing!!! digital #1 appears corrupt and only shows a handful of images. but if you go to digital #2 in photo downlaoder then all files are there and appear normal. 

Kevin Stohlmeyer
Community Expert
Community Expert
November 9, 2022

Ventura was released after the latest CC builds. There are known issues yet to be resolved.

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

https://helpx.adobe.com/bridge/kb/bridge-and-macos-ventura.html

 

 

Robin_ATLAuthor
Participant
November 13, 2022

Thanks for the link Kevin - I am running on Bridge v13.0.  I'll reach out to Canon next.

Robin_ATLAuthor
Participant
November 13, 2022

Thinking this is the result of the recently updated photo downloader.

Images on SanDisk card are fine when opening on computer, not a camera isue.