Skip to main content
Royhessey
Royhessey
Inspiring
June 20, 2023
Question

Please Adobe Support, I need your help with Bridge not showing some file types as per my post in Apr

  • June 20, 2023
  • 1 reply
  • 930 views

Here is my original post:

 

Bridge is not displaying thumbnails for Samsung S23 Ultra.

 

This is happening on 2 different computers.

 

Previous Post made in April 

    This topic has been closed for replies.

    1 reply

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    June 20, 2023

    Hi, @Royhessey according to this page https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

     

    You need the following minimum ACR to view your files. I've copied and pasted the minimums for you in this chart.

     

    So, do you have the minimum software for your camera installed on your computers? If not, upgrade your ACR.

    Royhessey
    RoyhesseyAuthor
    Inspiring
    June 20, 2023

    Thank you, Gary. My current version of Adobe Camera Raw is 15.4 so I think I am really up to date. BUT, these are not still images, but rather mp4 video files. What has ACR got to do with Bridge? Do I need to change some ACR settings in Bridge?

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    June 20, 2023

    Oh, you didn't say video thumbnails. There is a difference.

     

    And with that, I really cannot help you as I've very limited experience with video and no experience with video other than that made from an iPhone and my Canon camera.

     

    I wish I could help you, but I cannot. However, it might help other who can help you letting us know what your OS is (and what release).

     

    Good luck, again I'm sorry I cannot help you.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices