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Ej291080573ejb
Participant
March 29, 2023
Answered

Preview is not displaying

  • March 29, 2023
  • 1 reply
  • 1053 views

Whenever I click on a photo to see it in the preview pane, it would display the photo momentarly and then dissapear. It does it for multiple file types: raw, jpg, and mp4. I have reinstalled bridge and the whole adobe suite. I have also purged all cache. 

 

Bridge version 13.03.693

This topic has been closed for replies.
Correct answer E29166275rcpt

I just discovered that only photos on the new drive (P:) is affected with the momentary previews. 


I solved my issue!

 

I believe this issue was caused when I changed the target location of my Pictures folder (The one that comes default with Windows) to the new drive that I installed "P:" This caused the Pictures folder to be renamed "P:"

Since I had two files that were the same name, I believe it confused Bridge and it was causing the issue that I was having. 

 

I have restored the default target location of the windows picture folder and now the Preview Pane is working properly!

 

1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
March 30, 2023

Wow, a strange one.

 

Some extra questions: what version of ACR is installed? 

What is your OS (and what release)?

 

Have you refreshed both Bridge's and ACR's Preferences?

 

To reset Bridge's Preferences:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

 

Resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS*) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks, "Delete the Camera Raw Preferences?"

*On Ventura, it is now called "Settings".  

 

Let us know if either/both of these do anything to help.

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E29166275rcpt
Participant
March 30, 2023

I am on ACR version 15.2

Windows 10 Pro Version 22H2

 

I just reset both preferences for Bridge and Raw with no luck.

This started happening after I added an additional SSD drive (P:), which is where I put all of my photos.

Another weird thing that is happening is when I go to "Content: This PC" Pane, the drive that I added (P:) keeps adding being added. 

 

E
E29166275rcpt
Participant
March 30, 2023

I just discovered that only photos on the new drive (P:) is affected with the momentary previews. 

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