Problem HEIC with special German characters in folder name

Forum|Forum|11 months ago
March 20, 2025
2 replies
357 views

In Bridge 15 HEIC files are not displayed (no thumbnail, no preview, no full screen picture), if the name of the folder includes special German characters (ö, ü, ä) - tested with "ö". With usual folder names HEIC files are displayed correctly. The bug is still in version 15.03.525 under up-to-date Windows 11 24H2.

Please forward this bug to the development department. The workaround to rename the folder names is not a useful solution. Some weeks ago I had a chat with the hotline, but the ticket has been closed as solved at the same day. Seems that they did not understand the problem correctly.

Problem or error

J

JU313Author

Participating Frequently

Unfortunately the bug has not been fixed so far. I currently use version 15.1.0.635.

S

Shashwat_Srivastava

Adobe Employee

Hi @JU313
Thank you for your feedback.

We’ve been able to reproduce the issue and will review its priority based on our current backlog.
We appreciate your patience and support.

Thanks,
Bridge Team

Z

Zealous_Serenity6C2A

Participant

The same bug also occurs with HEIC images placed in folders with CJK (Chinese, Japanese, Korean) characters. In addition, since updating to 15.03.525, Bridge throws an error about startup scripts (copied below). This version is very broken. I had to downgrade to 14.1.5.311 to get HEIC thumbnails to show up again. Ironic, since HEIC support was advertised in the "What's new" popup in Bridge 15.

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