Skip to main content
D
default4yt2mb29uxao
Participant
February 28, 2022
Question

Problème à la fermeture de ADOBE BRIDGE depuis le 08/02/2022:

  • February 28, 2022
  • 1 reply
  • 257 views

Problème à la fermeture de ADOBE BRIDGE depuis le 08/02/2022:

Nom d’événement du problème : APPCRASH

Nom de l’application: Bridge.exe
Version de l’application: 12.0.1.246
Horodatage de l’application: 61c19931
Nom du module défaillant: KERNELBASE.dll
Version du module défaillant: 10.0.19041.1566

Merci pour votre solution

A.St

This topic has been closed for replies.

1 reply

V
Community Manager
Vijay Singh NegiCommunity Manager
Community Manager
March 7, 2022

Hi @default4yt2mb29uxao ,

Can you answer a few of the questions below to diagnose the problem better:

  1. Is the issue started to come up due to a recent Bridge upgrade?
  2. Is the issue not reproducible on the previous or any other Bridge version?

 

Also, Can you share the Bridge logs, with us?

You can find Bridge log file “BridgeLog.log” at:

 - MAC - ~/Library/Application Support/Adobe/ Bridge 2020

 - WIN - %appdata%\Roaming\Adobe\Bridge 2020

Regards,

Bridge Team

D
default4yt2mb29uxaoAuthor
Participant
March 15, 2022

Hi,
The reported problem (APPCRASH _KERNELBASE.dll ) has not reoccurred since the update. Windows 10 monthly (KB4023057 and KB5011487) on March 9, 2022. However, the problem returned again following the M.A.J. Adobe Photoshop v23.2.2( 09:00 a.m) this morning on 03/15/2022 ( APPCRASH _KERNELBASE.dll ) at 11:18 a.m.

Thanks for your help,
Cordially.
A.St

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices