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Fabienne23156479x7t8
Participating Frequently
February 14, 2022
Question

Problème de prévisualition

  • February 14, 2022
  • 2 replies
  • 307 views

problème de prévisualisation - Depuis que j'ai installé la dernière version de Bridge, j'ai un problème de prévisualisation. J'ai désinstallé l'application et réinstallé à nouveau, mais le problème persiste. Dès que j'utilise la barre d'espacement pour prévisualiser mon fichier, le curseur se déplace dans l'espace de recherche au lieu d'afficher le fichier.  Est-ce que vous avez une solution pour moi ?

 

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2 replies

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
February 22, 2022

Hi Fabienne,

 

Curious problem, let me see if I can provide some thoughts: 

 

What happens when you press Command-b OR Command-L?

 

In addition, uninstalling and reinstalling are generally not the first things to try when having issues. Many issues can be solved by first trying to remove the Cache for that folder (Tools menu) — probably not relevant to your problem, or rebuilding Bridge's Preferences (which you've done). So, what I'm suggesting is to verify your keyboard commands are working.

F
Fabienne23156479x7t8Author
Participating Frequently
February 22, 2022

Bonjour Gary,

 

La commande b fonctionne très bien.  La commande L fonctionne à l'ouverture, mais lorsque je veux arrêter le diaporama en appuyant sur la barre d'espacement, ça ne fonctionne pas.  

 

J'ai apporter mon ordinateur chez Apple !  Il a été vérifier et remis à 0.  Mon clavier n'est pas en problème ! 

 

 

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
February 22, 2022

Hi Fabienne,

 

Oh, I'm sorry, I didn't mean your keyboard was broken. It's just that international keyboards have different settings for some operations than US keyboards. I wondered if something got broken in the software that might account for the issue. Unfortunately, I have no specific knowledge on this for your problem.

 

For what it's worth, I've always used the Escape key to get out of the Slideshow (Command-L). Otherwise, it stops  by itself at the end of the "show."

 

One last thing: I've always had problems when trying to rebuild Bridge's Preferences: when they say to "start Bridge, and then immediately "press the Shift-Command-Option keys," it was always hit or miss for me. What I later figured out was to already press the "Shift-Command-Option keys," AND THEN start Bridge. One the popup window displays, select the "Reset Preferences," and continue.

 

Also, did you try option #3 on that page Adobe recommended? Worth a try.

 

Good luck!

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
February 17, 2022

Hi,

 

We're sorry about the trouble with Bridge. Would you mind sharing the exact version of Bridge you're using along with your computers operating system? Are you using 2 monitors?

 

You can try to reset the Preferences of Bridge using the steps mentioned here: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

Let us know if it helps!

Regards,

Nikunj

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Fabienne23156479x7t8Author
Participating Frequently
February 17, 2022

J'utilise MacOs version 12.2.1 sur mon MacBook Air aucun moniteur supplémentaire. J'ai désinstallé à nouveau Bridge et réinstallé. J'ai suivi toutes les étapes que vous m'avez menitonné et le problème de prévisualisation persiste !

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