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adrianv52955032
adrianv52955032
Participant
June 19, 2017
Answered

PS Bridge Downloader cannot read Canon80D

  • June 19, 2017
  • 1 reply
  • 200 views

A recent Windows10 update I believe has resulted in Downloader not displaying content on my 80D datacard. I am using PS Build 2017.1.1 and Bridge Build 7.0.0.93 x64. Prior to the update, no problem in seeing thumbnails and retrieving data. After update, I get the Downloader window with all text info greyed out, thus inactive. I get a message "Connecting to device...Please wait" but nothing happens. I can only remove this application my killing the process using Task Manager. Any ideas on how to repair this. Do I need to re-install Bridge? How does this work with the CC version of PS? Thanks!

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Correct answer Akash Sharma

Hi adrianv,

Try resetting the preferences of Bridge CC: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Let us know if that helps.

Regards,

Akash

1 reply

Akash Sharma
Akash SharmaCorrect answer
Legend
June 27, 2017

Hi adrianv,

Try resetting the preferences of Bridge CC: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Let us know if that helps.

Regards,

Akash

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