Rotating scanned 35mm .jpg images in Bridge destroys the Bridge Thumbnail.

Forum|Forum|6 years ago
April 22, 2020
3 replies
797 views

I am scanning 35mm slide film in .jpg and .tif formats. Occassionally, I need to rotate an image in Bridge from landscape to portrait and vice versa. Three times, when I did that, it destroyed the .jpg image by either presenting it totally black, partially black or partially a weird yellow color. It also does not rotate the .jpg image. This has happened 3 times over sevral days. It does seem to happen mostly when I am clicking to rotating images quickly and have rotated a series and then try to rotate both the .jpg and .tif file for a single image. I have a iMac running the latest version of Catalina and am using the updated Bridge 2019 because the Bridge 2020 had bugs in it when first released and I tried to use it.

Bug

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jbm007

Community Expert

You try clearing your folder cache?

DoowacahdoAuthor

Participating Frequently

I just updated every update that Adobe has posted in the last month and I still get the corrupted .jpg files when I rotate .tiff and .jpgs. The .tiff files rotate fine. So, no, I don't yet know what is going wrong. I do know that my computer seems to deal with files much slower since I updated to Catalina 10.15.4. Are any of you iMac users out there experiencing the same issue when dealing with Photoshop files.

gary_sc

Community Expert

HI Dowacahdo,

I had just under 10,000 slides I ended up photographing with a macro lens to get them into my computer so that I could see which slides warrented doing high quality scans (secret: most didn't). Nonetheless, the quality of the photographs was fairly good. But I digress.

Are the scans on your computer or an external drive?

How old is your computer?

When you go into Bridge's Preferences, what do you have checked in the Advanced tab?

Have you tried purging the cache for that folder?

Good luck, Let me know,

DoowacahdoAuthor

Participating Frequently

Are the scans on your computer or an external drive?

External: WD My Passport Pro 2 TB
How old is your computer?

iMac Retina 5K, 27inch, late 2015
When you go into Bridge's Preferences, what do you have checked in the Advanced tab?

Nothing is checked in the Advanced window. Language and keyboard are English.
Have you tried purging the cache for that folder?

Just did.

I will hold up on replying for a few hours to see if this helps. Thanks for the very quick and clear help suggestions.

Gary

Thursday 9:27 AMIt is still doing it. The last one has about 1/3 sky which was down in the lower half of the photo after the image was selected and rotated. There does seem to be a time factor involved. For example, if you select and try to rotate immediately, that seems to cause it more than selecting the image, waiting a few seconds and then rotating it.

PECourtejoie

Community Expert

Hi, did you try to move them to an internal hard drive before you rotate them?
It might help pinpoint the issue, before you file a bug on the Bridge uservoice: https://adobebridge.uservoice.com

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