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Running Bridge 2020 on Catalina. Can't see my desktop folders.

Forum|Forum|6 years ago
November 8, 2019
2 replies
4304 views

Here is my desktop folder visible in my user file, which contains all of my work folders. After clicking on the folder, nothing is displayed and at the message on the bottom of the content panel reads "No items".

Problem or error

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Correct answer nikunj.m

Hi there,

Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

Once you have made the changes, restart the computer and check if you are able to see the files.

Regards,

Nikunj

Laurie Faen

Participant

I am having the same problem. Brand new Macbook Pro os MONTEREY 12.1 and latest version of BRIDGE 12.0.1.246. Documents, Desktop and DDownloadsS folders all appear with lock in top right corner.

I have run thru all the steps listed: Sys>Privacy>Bridge added and then Folders.

I'm at a total loss as I have spent hours trying to sort this out HELP please!!!

gary_sc

Community Expert

Look, I'm not having this issue so I can't test this but I saw a possible answer on another forum thread. Scroll down to the last entry showing a "Correct Answer."

If THIS WORKS FOR YOU, please let us know.

Laurie Faen

Participant

Thanks Gary,

I ran through all the steps that were listed, re started and the problem still exists. I have an old laptop with Sierra 10.1.12 and Bridge CS6 and no problem. It seems like a compatibility issue with Monterey OS and CC. Very frustrating as I use Bridge a lot as my browser. I'll keep digging.

nikunj.m

Correct answer

Community Manager

Hi there,

Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

Once you have made the changes, restart the computer and check if you are able to see the files.

Regards,

Nikunj

cansail

Participant

I have the same issue after updating to Catalina v. 10.15.6. Every other folder shows up except Desktop. This solution (and resetting preferences) did not solve it. Any other ideas? Thank you.

gary_sc

Community Expert

Normally the System Preferences should be enough. However, try this:

In the Finder select the folder that your documents/images are contained in and press Command-i (i for information). A new window will pop up on the left side of the screen. On the bottom you will see a region called "Sharing & Permissions:"

To do anything here, you need to unlock the padlock on the bottom right. Click it and a window will pop up asking you for your authorization (your Mac password). Once that's done, click on the "Everyone" and on the right change "Read only," to "Read & Write."

Now, if there are folders inside this, go to the dropdown gear below and select "Apply to enclosed items..." and you can save yourself some time.

HOWEVER: be judicious when you do this. This should ONLY be done if there are nothing but documents inside these folders. Never EVER do this if there are applications or preferences or other application-related files. Don't ask me how I know this to be true.

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